topic Having troubles installing eSIM in Get Support

Having troubles installing eSIM

mikesinn — Tue, 30 May 2023 00:50:42 GMT

Hi Public Mobile - I'm setting this up and missed the install eSIM to my phone. I am trying to set it up but can't retrieve the download of the eSIM or a QR code to get it onto my phone. @CS_Agent

Could you please let me know what I need to do.

Thanks,

Mike

Re: Having troubles installing eSIM

hTideGnow — Tue, 30 May 2023 00:52:20 GMT

Hi @mikesinn you cannot download it at all or just still saying activating?

Try a Reset all Networks and see if it helps

if not, plese submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Having troubles installing eSIM

thsolutions — Tue, 30 May 2023 02:07:36 GMT

Hey @mikesinn did you do it through the app? there wasn't a QR code when I was helping a referral with the eSIM, it was activated through the public mobile app.