topic @CS_Agent in our Community in Get Support

@CS_Agent in our Community

Kaializ — Mon, 29 May 2023 23:54:04 GMT

My payment is not processing. It's an issue on your websites end not with my bank or the card I'm trying to register. When I use the chat bot to try and connect to someone to process my payment it sends me to a page with a 404 error.
How do I get in contact with someone to help?

Re: @CS_Agent in our Community

Handy1 — Mon, 29 May 2023 23:54:47 GMT

@Kaializ Here’s how

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: @CS_Agent in our Community

hTideGnow — Tue, 30 May 2023 00:05:58 GMT

HI @Kaializ if you can wait. Wait a hour first and try again , using Incogito/Private/Secret mode, or try using *611 if you know the 4 digits PIN

and submit ticket with CS agent if it still does not work, message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you need the service back ASAP, get a voucher from Shoppers drug mart or Shell, then load the voucher via *611