topic Ported my number via esim, however it's stuck on "Activating" - Resolved in Get Support

Ported my number via esim, however it's stuck on "Activating" - Resolved

Wynner — Mon, 29 May 2023 22:15:05 GMT

Hi, I've ported over from rogers on my iPhone 11, received the text from Rogers to start the transfer, replied Yes, however now the esim is stuck on "activating...". How do i resolve this problem?

EDIT: Update, the situation resolved itself after timing out and reactivating the eSIM again. Thanks all for helping out.

Re: Ported my number via esim, however it's stuck on "Activating"

Handy1 — Mon, 29 May 2023 21:43:45 GMT

@Wynner First try resetting your network settings if that doesn’t work contact support

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Ported my number via esim, however it's stuck on "Activating"

hTideGnow — Mon, 29 May 2023 21:45:37 GMT

hi @Wynner

there is problem with esim activation as one post said, he got thr reply from agent and asked to try again in 6 hours

but submit a ticket for yourself as well and check if same reply

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ported my number via esim, however it's stuck on "Activating"

Wynner — Mon, 29 May 2023 21:51:41 GMT

Thanks for the update, I've submitted a PM to the CS. Let see if this can be resolved.

Re: Ported my number via esim, however it's stuck on "Activating"

Wynner — Mon, 29 May 2023 21:52:19 GMT

Resetting the network setting doesn't work unfortunately. But I've PM the CS, let see if they can help.

Re: Ported my number via esim, however it's stuck on "Activating" - Resolved

thsolutions — Mon, 29 May 2023 22:21:43 GMT

Thanks for the update, I had a referral that had the same issue, the port eventually went through too.

Re: Ported my number via esim, however it's stuck on "Activating"

hTideGnow — Mon, 29 May 2023 22:24:16 GMT

thanks @Wynner for confirming.

Re: Ported my number via esim, however it's stuck on "Activating"

Handy1 — Mon, 29 May 2023 22:25:25 GMT

@Wynner Fingers crossed !