topic Re: Change subscription in Get Support

Change subscription

M3C — Mon, 29 May 2023 20:20:14 GMT

I have $40 3G plan with 5gb data. If I witch to the promotion of $39 4 G plan with 20 HB data will I maintain my bonuses I currently have and my locality rewards?

Re: Change subscription

Meow — Mon, 29 May 2023 20:21:32 GMT

YES, all your rewards and bonuses will stay as they are tied up with your Account not plan.

Re: Change subscription

hTideGnow — Mon, 29 May 2023 20:22:30 GMT

hi @M3C if it is 2gb bonus data in dec, yes

if rewards from old rewards system, yes

if activation bonus, found under My promotion in My Account, NO

Re: Change subscription

Handy1 — Mon, 29 May 2023 20:26:35 GMT

@M3C You bet to keep old rewards I can confirm check it out @M3C

Re: Change subscription

PDuncan — Mon, 29 May 2023 20:35:10 GMT

You bet! Ive switched plans a couple times and still have the old rewards system. It seems like PM keep them as separate entities.

Re: Change subscription

hTideGnow — Mon, 29 May 2023 20:41:58 GMT

yes @PDuncan as of this moment, no action will trigger a reward system change unless a customer opt in himself/herself

Re: Change subscription

BKNS27 — Mon, 29 May 2023 21:10:32 GMT

@M3C

Your rewards will rollover to the new plan as long as your previous plan isn’t tied to a promo. Example 2gb of data for 12 months.

Remember to click on Change on Your Next Renewal date or you will be charged for the new plan on top of your old plan you already paid for. Not prorated and no refund on the difference.

Re: Change subscription

M3C — Mon, 29 May 2023 23:11:28 GMT

Great information @BKNS27! Appreciate your reply and advise!

Re: Change subscription

M3C — Mon, 29 May 2023 23:13:48 GMT

@Handy1 Thanks for your response! Great to see the rewards continue!

Re: Change subscription

Handy1 — Mon, 29 May 2023 23:15:16 GMT

@M3C You bet , my pleasure have a great day and enjoy the extra data I know I will