topic New EverSave will not save sign in email or password in Firefox or Chrome in Get Support

New EverSave will not save sign in email or password in Firefox or Chrome

Connie305 — Mon, 29 May 2023 20:59:08 GMT

I must sign in to PM each time with my email and password. My browsers do not save my sign-in to open the account. There was/is no "Trust This Site" option anywhere. It is quite a terrifying change!

Re: New EverSave will not save sign in email or password in Firefox or Chrome

Handy1 — Mon, 29 May 2023 21:02:30 GMT

@Connie305 Yes I agree it’s not just a learning curve it’s glitchy too

add there should be a on sign in a box to check that says trust this device , but I still have to get code sent myself

Re: New EverSave will not save sign in email or password in Firefox or Chrome

Connie305 — Mon, 29 May 2023 21:04:25 GMT

Right on!

Re: New EverSave will not save sign in email or password in Firefox or Chrome

BKNS27 — Mon, 29 May 2023 21:04:53 GMT

@Connie305

The Eversafe ID also doesn’t work if you use auto fill anyways.

You have to type in your email address then it will show a red check mark then your password and another check mark before you can get the 2FA code text sent to your phone.

The trusted device option doesn’t work all the time.

Re: New EverSave will not save sign in email or password in Firefox or Chrome

hTideGnow — Mon, 29 May 2023 21:05:37 GMT

hi @Connie305 I don't have the problem with Chrome and Edge on both phone and desktop

Password was saved and can be used

And remember to click Trusted device. As long as you don't click logout, you will be good

Re: New EverSave will not save sign in email or password in Firefox or Chrome

will13am — Mon, 29 May 2023 21:09:04 GMT

@BKNS27 wrote:
@Connie305
The Eversafe ID also doesn’t work if you use auto fill anyways.
You have to type in your email address then it will show a red check mark then your password and another check mark before you can get the 2FA code text sent to your phone.
The trusted device option doesn’t work all the time.

I thought it was me but I have encountered situations where a trusted device became untrusted. Autofill is not possible on the desktop browsers. It does work with the app on the phone if you enable saved passwords.

Re: New EverSave will not save sign in email or password in Firefox or Chrome

hTideGnow — Mon, 29 May 2023 21:12:07 GMT

hi @will13am I guess I am lucky then with saved password

but it is true, I think trusted device might not work once in a while., but not 100% sure

And Trusted won't work on Incognito/Private/secret browsing mode, right?

Re: New EverSave will not save sign in email or password in Firefox or Chrome

will13am — Mon, 29 May 2023 21:38:38 GMT

@hTideGnow wrote:
hi @will13am I guess I am lucky then with saved password
but it is true, I think trusted device might not work once in a while., but not 100% sure
And Trusted won't work on Incognito/Private/secret browsing mode, right?

I am referring to autofill, not saving password. I cannot use autofill, I do have password saving off. In the previous edition of this site, I was able to autofill the username even though I disabled password saving.

Re: New EverSave will not save sign in email or password in Firefox or Chrome

hTideGnow — Mon, 29 May 2023 21:43:30 GMT

Hi @will13am weird. Password save and using it both work, Chrome and Edge, phone and desktop