topic Re: How to get help without submitting a ticket. in Get Support

How to get help without submitting a ticket.

Nothappyjack — Mon, 29 May 2023 19:58:19 GMT

I can not log-in with out a error or new activation, without logging in I cant contact support.

My only option to renew my payment was through 611.

What to do now?

Re: How to get help without submitting a ticket.

LitlLdy — Mon, 29 May 2023 20:00:23 GMT

@Nothappyjack wrote:
I can not log-in with out a error or new activation, without logging in I cant contact support.
My only option to renew my payment was through 611.
What to do now?

@Nothappyjack ,

You can send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

- Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

Re: How to get help without submitting a ticket.

Handy1 — Mon, 29 May 2023 20:01:08 GMT

@Nothappyjack try again incognito mode or even a lap top or computer if possible

but you can message support directly here

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Watch for reply top of page to the

Right ( envelope image )

Re: How to get help without submitting a ticket.

hTideGnow — Mon, 29 May 2023 20:01:10 GMT

hi @Nothappyjack you can just message cs agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to get help without submitting a ticket.

esjliv — Mon, 29 May 2023 20:25:27 GMT

@Nothappyjack - remember you can use the Get Help section:

https://www.publicmobile.ca/en/ns/get-help

type 'customer support' to get methods to Public Mobile reps.

Re: How to get help without submitting a ticket.

hairbag1 — Mon, 29 May 2023 20:49:20 GMT

@Nothappyjack

for today...the 611 option is perdy good. You just need your PM pin in order to use your on-file cc for payment.

Alternative is to get payment vouchers at Shell gas, London Drug or other retail stores...then dial 611 to add them. No need for PM pin with this method.