topic Re: accessing my account in Get Support

accessing my account

Aceman1 — Mon, 29 May 2023 19:57:24 GMT

unable to access my account to update my payment options

Re: accessing my account

Handy1 — Mon, 29 May 2023 19:59:11 GMT

@Aceman1 Try again incognito mode private mode and or from another device like lap top or computer if possible

Add is the account active or suspended also ?

Re: accessing my account

Aceman1 — Mon, 29 May 2023 20:00:58 GMT

I will try the incognito mode butiI have already 2other devices no success

Re: accessing my account

Handy1 — Mon, 29 May 2023 20:02:22 GMT

@Aceman1 You can always message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Watch for reply top of page to the

Right ( envelope image )

Re: accessing my account

Aceman1 — Mon, 29 May 2023 20:12:22 GMT

I have tried incognito mode and tried login butaafter put in my credentials ,it tell me incorrect email and/or password but I carefully and slowly typed the login credentials, public mobile will not let me in

Re: accessing my account

hTideGnow — Mon, 29 May 2023 20:15:20 GMT

hi @Aceman1 you could have tried too many times and there is a lock at the moment on your account

Please try again in an hour, using incognitp like before.

still not work, the submit ticket with agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can also buy vouchers from Shoppers drug mart if you need to to resume your service without further dealy

Re: accessing my account

Aceman1 — Mon, 29 May 2023 20:54:34 GMT

I will do what you suggest, but never ever had this much problem to login into my account just to make a minor change to my payment options. But thanks for the tip

Re: accessing my account

hTideGnow — Mon, 29 May 2023 20:56:05 GMT

hi @Aceman1 sorry about that. The payments system has been glitchy

Re: accessing my account

BKNS27 — Mon, 29 May 2023 21:13:27 GMT

@Aceman1

Did you register your email on Eversafe ID on the PM website or PM app?

Re: accessing my account

Aceman1 — Tue, 30 May 2023 17:48:51 GMT

I have tried incognito mode and tried 3 other devices none worked

Re: accessing my account

Handy1 — Tue, 30 May 2023 17:51:40 GMT

@Aceman1 Are you still having trouble ? Or is everything working and set up now ?

Re: accessing my account

Aceman1 — Tue, 30 May 2023 18:36:29 GMT

My monthly renewal was due 2 days ago, and unaware that Public Mobile did some changes to their site and using eversafe security I was unable to login and verify credentials, I am trying to update my payment info with a new debit card and get my service restored, I have been with PM for almost a year now and this is very first and very difficult issue. Been trying to login a couple of times and wait 3hrs and try again..etc.

I am really thinking switching providers and at I can talk to an agent who can solve my issue immediately, but I do appreciate the community forum it's been very informative and I appreciate the tips and suggestion.

Thank you for checking in.