topic Re: Unable to recive text message or phone call from TD Bank in Get Support

Unable to recive text message or phone call from TD Bank

hema1268 — Mon, 29 May 2023 18:43:01 GMT

I recently switched from Fido to Public Mobile and now I cannot receive test messages or phone calls from TD Online Banking. What do I need to do to rectify this issue?

Thanks.

Re: Unable to recive text message or phone call from TD Bank

softech — Mon, 29 May 2023 18:45:02 GMT

@hema1268

first, do you receive any incoming calls and regular SMS (P2P) from friends? If so, it is good, at least the porting was completed successfully

For 2FA text or other system generated text (A2P), it is normal for them to start coming later. Systems take longer to find out you changed provider and to route the text correctly to the new provider (Public Mobile). Also, banks put this delay on purpose too to avoid SIM Fraud

Usually they will start coming around the 3rd day but it could take as many as 7 days for all the 2FA/A2P text to come.

Re: Unable to recive text message or phone call from TD Bank

hTideGnow — Mon, 29 May 2023 18:46:38 GMT

HI @hema1268 you just not receiving calls from TD? how about regular calls?

and when did you port your number?

2FA code will take as many as a week for it to work after phone number porting.