topic Re: Service HELP! in Get Support

Service HELP!

Josee0412 — Mon, 29 May 2023 17:58:03 GMT

Ported number over my number and I can receive calls but not make a call, also no data service or text service in or out. Looks like provisioning needs to be reset. Already spoke with porting dep, they said moderator will have to reset esim provision.

Re: Service HELP!

softech — Mon, 29 May 2023 18:00:12 GMT

@Josee0412

what phone do you have?

Try reseat the sim card and reboot the phone once more

but true, it does look like a sim card provisioning issue. It is an easy fix for PM support, you just need to message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Service HELP!

hTideGnow — Mon, 29 May 2023 18:00:14 GMT

HI@Josee0412

it should be an setup issue with the account, please submit a ticket with PM cs agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service HELP!

will13am — Mon, 29 May 2023 18:04:16 GMT

@softech wrote:
@Josee0412
what phone do you have?
Try reseat the sim card and reboot the phone once more
but true, it does look like a sim card provisioning issue. It is an easy fix for PM support, you just need to message them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Time to edit the canned responses, OP mentioned e-SIM, not sure how those can be reseated. 😁

Re: Service HELP!

Josee0412 — Mon, 29 May 2023 18:07:33 GMT

it is an esim. Nothing to reseat

Re: Service HELP!

softech — Mon, 29 May 2023 18:09:35 GMT

thanks @Josee0412 and @will13am , I missed that

@Josee0412 did you reset all networks? Some customers need to reset networks for the eSIM to start working

Re: Service HELP!

Josee0412 — Mon, 29 May 2023 18:17:12 GMT

Yes, many times over

Re: Service HELP!

softech — Mon, 29 May 2023 18:18:16 GMT

@Josee0412 open a ticket and see what major agent has.

There was a post they resent another QR code and then work from there. Please update us

Re: Service HELP!

Handy1 — Mon, 29 May 2023 18:19:01 GMT

@Josee0412 You. An try resetting newtwork settings to start , but to contact support here’s the link

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Watch for reply top of page to the

Right ( envelope image )

Re: Service HELP!

Josee0412 — Mon, 29 May 2023 18:19:45 GMT

I think Inhave opened a ticket, but not sure links dont seem to work?