topic Re: 3x promotional data falsefully not shown in account in Get Support

3x promotional data falsefully not shown in account

Anonymous — Mon, 29 May 2023 16:59:31 GMT

I registered for PM's $25 for 3GB for 12 months plan in October 2022. Now it's the 8th month I have been using this plan. However, today I just checked that there is no longer a promotional data section of 2GB in my account. Could someone working for PM fix this error for me? I would like to keep having my promotional 2GB for the next four months!

Re: 3x promotional data falsefully not shown in account

Handy1 — Mon, 29 May 2023 17:15:32 GMT

@Anonymous Get support to investigate

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Watch for reply top of page to the

Right ( envelope image )

Re: 3x promotional data falsefully not shown in account

DDM69 — Mon, 29 May 2023 17:22:36 GMT

We are just customers here:

Re: 3x promotional data falsefully not shown in account

Wheels1 — Mon, 29 May 2023 18:01:12 GMT

The 2gbs are only a 1 time promotional add on. Once you’ve used the full 2 gbs it’s gone 😞

Re: 3x promotional data falsefully not shown in account

Anonymous — Mon, 29 May 2023 18:05:47 GMT

No that's not true. The promotion I got is 2GB extra per month for 12 months

Re: 3x promotional data falsefully not shown in account

softech — Mon, 29 May 2023 18:07:13 GMT

@Wheels1 that was not a one time bonus. OP was talking about this promotion

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-12-months-25-plans/td-p/865661

@Anonymous , yes, it was a 12 months for 2GB extra. Can you check again using Incognito mode and confirm if 2GB is there? If not, yes, message support and they should be able to add it back.

Again, message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: 3x promotional data falsefully not shown in account

Anonymous — Mon, 29 May 2023 18:10:00 GMT

Hi, could you please tell me how to check using Incognito mode?

Re: 3x promotional data falsefully not shown in account

esjliv — Mon, 29 May 2023 18:12:02 GMT

@Anonymous wrote:
Hi, could you please tell me how to check using Incognito mode?

@Anonymous You can also use a keyboard shortcut to open an Incognito window:

Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

Mac: Press ⌘ + Shift + n.

Re: 3x promotional data falsefully not shown in account

softech — Mon, 29 May 2023 18:14:23 GMT

nice trick @esjliv

@Anonymous the long way, 3 dots on top right, select New Incognito Window (Tab) or Private browsing