topic Re: New "forced" 2 factor authentication in Get Support

New "forced" 2 factor authentication

MIKE3552 — Fri, 26 May 2023 16:23:38 GMT

How can I log to my account in if my phone is not working or missing?

Re: New "forced" 2 factor authentication

makkahn28 — Fri, 26 May 2023 10:50:55 GMT

I agree, the 2 Factor Authentication has a flaw, If Phone is Out of Order

Unless the 2 Factor Authentication Code is emailed

Re: New "forced" 2 factor authentication

gb23 — Fri, 26 May 2023 10:57:56 GMT

I believe you can have the code sent to your email after creating your Eversafe ID.

Re: New "forced" 2 factor authentication

HALIMACS — Fri, 26 May 2023 11:08:08 GMT

@MIKE3552

after trying the SMS option, click the “resend code” option provided and then select email as the delivery method.

Re: New "forced" 2 factor authentication

nov_very_own — Mon, 29 May 2023 16:32:32 GMT

Nope,

I'm kind of stuck in the same boat. This is an account I manage for my grandfather so I don't always have access to the phone. And trying to call him to get the code is another story. Is there another way to login without needing the phone?!

Re: New "forced" 2 factor authentication

MIKE3552 — Mon, 29 May 2023 16:46:47 GMT

Public Mobile does not appear to be interested in offering a solution. Freedom Mobile gives Text and Email options at every sign in.

Re: New "forced" 2 factor authentication

Luddite — Mon, 05 Jun 2023 17:53:37 GMT

@MIKE3552 If you are still stranded try entering the code incorrectly 4 times. Sometimes you are then offered the option to receive the code by email.
Has worked for me.