topic Re: HELP: Lost SIM card AND can't log in to account to deactivate it in Get Support

HELP: Lost SIM card AND can't log in to account to deactivate it

HHF — Mon, 29 May 2023 16:20:51 GMT

Hello,

I lost my SIM card. I want to deactivate the account, but now that two-factor verification is in place, I can't do it (because I can't receive the text message to verify it's me).

My payments are automatically done monthly. I want to stop payments and close my account. How do I go about this?

Is there a way to deactivate the two-factor verification so I can log in as before?

Re: HELP: Lost SIM card AND can't log in to account to deactivate it

Handy1 — Mon, 29 May 2023 16:21:40 GMT

@HHF You can *611 to report it lost stolen or get support to help right away

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: HELP: Lost SIM card AND can't log in to account to deactivate it

LitlLdy — Mon, 29 May 2023 16:23:27 GMT

@HHF wrote:
Hello,
I lost my SIM card. I want to deactivate the account, but now that two-factor verification is in place, I can't do it (because I can't receive the text message to verify it's me).
My payments are automatically done monthly. I want to stop payments and close my account. How do I go about this?
Is there a way to deactivate the two-factor verification so I can log in as before?

@HHF ,

You can send a private message to a CS_Agent & explain your situation: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

- Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

Re: HELP: Lost SIM card AND can't log in to account to deactivate it

esjliv — Mon, 29 May 2023 16:23:43 GMT

@HHF - you can call # 1-855-478-2542 or # 1-855-4PUBLIC from another device and disable autopay. You will need your 4 digit PIN to do so.

IF you keep selecting "Resend Code" do you get an email option?

Re: HELP: Lost SIM card AND can't log in to account to deactivate it

HHF — Mon, 29 May 2023 17:24:36 GMT

No, I don't get an email option - that would be nice.

Instead, I get a screen where I have to enter my password, which I do. It shows a green checkmark, and then I can't do anything else.