topic Re: 5G in Get Support

5G

Sarahjmacg — Mon, 29 May 2023 15:07:45 GMT

Re: 5G

hTideGnow — Mon, 29 May 2023 15:09:02 GMT

@Sarahjmacg did you check the Telus and PM 5G coverage map to confirm?

Please submit ticket with PM agent to discuss changing plan

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5G

esjliv — Mon, 29 May 2023 15:09:35 GMT

What about 5G @Sarahjmacg ?

Re: 5G

hairbag1 — Mon, 29 May 2023 15:11:08 GMT

@Sarahjmacg

you should have access to 4G (or LTE) in Halifax...but no 5G yet.

Contact a CSA to see if they'll credit your account...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5G

Handy1 — Mon, 29 May 2023 15:10:19 GMT

@Sarahjmacg What’s the issue your having

if you need support

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Watch for reply top of page to the

Right ( envelope image )

Re: 5G

hTideGnow — Mon, 29 May 2023 15:10:59 GMT

hi @esjliv OP updated the post. originally said no 5G coverage and want a refund

Re: 5G

Meow — Mon, 29 May 2023 15:18:30 GMT

WHAT is your question????

Yes, PM has 5G plans.

Re: 5G

DDM69 — Mon, 29 May 2023 15:20:32 GMT

@Sarahjmacg no mind readers here. What's up?

Re: 5G

esjliv — Mon, 29 May 2023 15:21:16 GMT

@hTideGnow wrote:
hi @esjliv OP updated the post. originally said no 5G coverage and want a refund

ahhh, ok. Thanks @hTideGnow

Re: 5G

hTideGnow — Mon, 29 May 2023 15:22:24 GMT

@Sarahjmacg is 5G working now?

Re: 5G

hTideGnow — Mon, 29 May 2023 15:25:53 GMT

hi @esjliv , and easy solution for you. LoL

Re: 5G

Sarahjmacg — Mon, 29 May 2023 15:29:57 GMT

Sorry didn’t realize I was posting on a forum and couldn’t figure out how to delete it. Just hoping to get credited for 5g plan as no coverage in my area through public mobile. Bell only I think. Not getting any of the emergency fire evacuation messages through 3G. Anyway…all good…pm sent to the right person! Thanks all!

Re: 5G

esjliv — Mon, 29 May 2023 15:30:17 GMT

@hTideGnow - perhaps OP wanted to shut down the 'what is your question' posts...

@Sarahjmacg - if you are able to put your question back, then choose a reply that best helps you for a solution, then this could help others who have the same question when they search here on the community.

Re: 5G

hTideGnow — Mon, 29 May 2023 15:31:33 GMT

Hi @Sarahjmacg happy that it works

@esjliv no worry, just making fun

Re: 5G

hycm53 — Mon, 29 May 2023 15:52:26 GMT

@hairbag1 wrote:
@Sarahjmacg
you should have access to 4G (or LTE) in Halifax...but no 5G yet.
Contact a CSA to see if they'll credit your account...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There is 5G in Halifax:

Re: 5G

hairbag1 — Mon, 29 May 2023 16:10:31 GMT

@hycm53

my apologies...when I checked on-line, its showed only 4g available.

Re: 5G

hycm53 — Mon, 29 May 2023 16:12:02 GMT

@hairbag1 wrote:
@hycm53
my apologies...when I checked on-line, its showed only 4g available.

That's OK. We sometimes make a mistake.

Re: 5G

hTideGnow — Mon, 29 May 2023 16:13:40 GMT

HI @hycm53 yes, I checked both Telus and PM and it shows Halifax. That's why I was surprise when OP said no 5G. thanks for posting the map

Re: 5G

computergeek541 — Wed, 09 Aug 2023 23:59:07 GMT

@Circus wrote:
Yes - not all phones have the hardware to do 5G - for example iPhone 11 and older do not have the capability to connect to 5G networks.

As you['ve been previously informed, a phone is not required to have 5G network capabilities for customers to receive full 250Mbps 5G plan speeds at Public Mobile.

Re: 5G

dust2dust — Wed, 09 Aug 2023 14:17:57 GMT

@Circus- I suggest not putting quite so much weight into replies from agents. We too often see incorrect information posted here from customers that they got from an agent.
eg. they have said that in order to get volte that one must have a 4G plan. This is false. It's why real world results from customers is way better than claims from agents.