topic Re: Changing Subscriptions in Get Support

Changing Subscriptions

Jason69 — Mon, 29 May 2023 15:31:03 GMT

My wife and I both have PM accounts. We both opted to change our plans on our respective dates of renewal. The new plan is $80/MONTH DISCOUNTED TO $65 WITH A 90 SUBSCRIPTION. My wife’s change over day was today 29/5. She the PM App this morning, the plan had changed but the billed amount was the full $80 plus/minus applicable taxes and loyalty discounts.
QUESTION:

1. Why didn’t she get the deal that she signed up for?

Thanks in advance for any help. This isn’t a lot of fun for seniors. 😞

Re: Changing Subscriptions

esjliv — Mon, 29 May 2023 15:33:24 GMT

@Jason69 - If I were you, i'd submit a ticket to customer service and tell them what you did and explained what happened. Hopefully they can set things straight for your without any additional charges.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Changing Subscriptions

Handy1 — Mon, 29 May 2023 15:34:14 GMT

@Jason69 Sounds like she choose the plan for 30days and not for 90 days to get it for $65

you can contact support to see if they will reverse it for you

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

add and she will get to keep old loyalty rewards also

Re: Changing Subscriptions

Jason69 — Mon, 29 May 2023 15:43:03 GMT

She chose the right plan.

Re: Changing Subscriptions

Jason69 — Mon, 29 May 2023 15:43:59 GMT

The link to sent a ticket doesn’t work.

Re: Changing Subscriptions

Handy1 — Mon, 29 May 2023 15:45:23 GMT

@Jason69 When she signs into self serve does it show a credit in available funds for the difference

Re: Changing Subscriptions

Handy1 — Mon, 29 May 2023 15:46:44 GMT

@Jason69 Direct message support here

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Changing Subscriptions

hTideGnow — Mon, 29 May 2023 15:58:58 GMT

HI @Jason69 did PM charge you the full 90 days fee ? if they did, it should charge you the discounted price and not the full price.

Pleae submit message to agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437