topic Re: Huawei B890 Hub didn't connect after signing up - ? in Get Support

Huawei B890 Hub didn't connect after signing up - ?

Jeay — Tue, 04 Jan 2022 20:08:20 GMT

After I checked if my hub would work on this system IMEI # said good...and ordered the SIM card and paid for activation, my hub is not connected to the internet. I've read a bit and see that I need to put Public Mobile in for the APN name and sp.mb.com in under the APN but my only drop down selection for APN is: telus isp, telus vpn or telus connect.

How do I get around that? I cannot change that, it has locked me out. My device was supposed to have worked on here but do I actually have to unlock it then?

Help graciously received...

Re: Huawei B890 Hub didn't connect after signing up - ?

Kayfun101 — Sun, 28 Aug 2016 17:51:14 GMT

Is it unlocked at all could be locked

Re: Huawei B890 Hub didn't connect after signing up - ?

Kayfun101 — Sun, 28 Aug 2016 17:53:27 GMT

This my help you have a look at it

https://www.mobifreedom.net/unlocking-instructions-for-huawei-b890_4g_lte_smart_hub

Re: Huawei B890 Hub didn't connect after signing up - ?

nishufan — Sun, 28 Aug 2016 17:54:31 GMT

Where did you get your hub? Did you get your hub from Telus?

Re: Huawei B890 Hub didn't connect after signing up - ?

Kayfun101 — Sun, 28 Aug 2016 17:59:40 GMT

Anything that can tell us if it's locked with Telus as a carrier or not 99.9 percent of phones with the big 3 are locked to the carrier and needs to be unlocked by the user needs to request it usually costs around 52.50 to unlock a phone now but use to be like 200 or more

Re: Huawei B890 Hub didn't connect after signing up - ?

nishufan — Sun, 28 Aug 2016 18:06:59 GMT

There is a software called "FMC unlocker" can unlock the hub by free. It may fix this issue.

http://www.unlocksimsolution.com/2015/02/download-fmc-unlock-v10-huawei-wireless.html

Re: Huawei B890 Hub didn't connect after signing up - ?

Kayfun101 — Sun, 28 Aug 2016 18:09:25 GMT

He is correct hope this solution helps you out of the lock that Telus put on you even if it's a brother or sister carrier still everything needs to be unlocked in cellphone land or SIM card land lol

Re: Huawei B890 Hub didn't connect after signing up - ?

Luddite — Sun, 28 Aug 2016 19:09:17 GMT

@Jeay Please tell us whether your hub was acquired from Telus. If so, it does not require unlocking to work on PM.

As far as setting up APN on that hub, suggest you review the operating manual. Found this reference: Hub APN

Perhaps a factory reset: Factory reset

Let us know how it goes.

Re: Huawei B890 Hub didn't connect after signing up - ?

ute1978 — Sun, 28 Aug 2016 19:58:26 GMT

@Kayfun101 wrote:
He is correct hope this solution helps you out of the lock that Telus put on you even if it's a brother or sister carrier still everything needs to be unlocked in cellphone land or SIM card land lol

Wrong. If the phone works on Telus, it does not need to be unlocked.

And @Kayfun101 no offence, can I ask you a favour? We appreciate your help in this community, but your answers sometimes make no sense as the punctuation is missing. I have to read your answers two times to understand what you wat to communicate to the respective member.

Re: Huawei B890 Hub didn't connect after signing up - ?

Jeay — Mon, 29 Aug 2016 00:04:32 GMT

Hi, yes I did get it from Telus. When I called them and after a 3 hr wait, they told me that they would not unlock it as it wasn't currently active through them. I'd disconnected it a few months ago but yes, I bought it and paid it out through telus mobility.

Re: Huawei B890 Hub didn't connect after signing up - ?

Jeay — Mon, 29 Aug 2016 00:14:04 GMT

Hi Luddite

My hub was bought through telus but I got the new SIM card from PM and then went in and purchased a 90 day plan with data only for the hub but it won't work. Not sure why. I did do a factory reset on it and the passwords are all back to default so I'm sure THAT part worked. Re: APN: The only selection for the kAPN was Telus ISP, Telus VPN or Telus Connect. Not sure which one of those would I use then on Public Mobile?

Re: Huawei B890 Hub didn't connect after signing up - ?

Jeay — Mon, 29 Aug 2016 00:20:30 GMT

I read that reference and I have done all of that but the area that says: (Make sure you type the right APN for your SIM card provider) That's the part I don't know. I saw on another place here in the community that I'd use: Public Mobile and APN: sp.mb.com BUT.. the default only allows the selection: Telus ISP, Telus VPN or Telus Connect. You cannot type in the answer but must select one of those. I hadn't thought from discussions on the community that I would have to have this unlocked as it is a telus product but it's not working.. so something is wrong. I see in on my wireless selections but it says "not connected to the internet" when I try to get on.

Re: Huawei B890 Hub didn't connect after signing up - ?

Jeay — Mon, 29 Aug 2016 00:21:36 GMT

@Luddite wrote:
@Jeay Please tell us whether your hub was acquired from Telus. If so, it does not require unlocking to work on PM.

As far as setting up APN on that hub, suggest you review the operating manual. Found this reference: Hub APN

Perhaps a factory reset: Factory reset

Let us know how it goes.

Re: Huawei B890 Hub didn't connect after signing up - ?

Jeay — Mon, 29 Aug 2016 00:23:44 GMT

Yes, from telus.. and is paid out.. but I didn't think I needed to get it unlocked on PM

Re: Huawei B890 Hub didn't connect after signing up - ?

Luddite — Mon, 29 Aug 2016 00:54:21 GMT

Well it does seem to be locked to Telus unless selecting one of the kAPNs allows you to modify the APN settings. Perhaps @Mary_M or @Shazia_K can find some time tomorrow to let us know their thoughts.

Found this in a Telus manual: "The Profile list should be set to TELUS ISP, and the Static APN should be defaulted to isp.telus.com. Click Next to continue." If the Static APN can be changed give it a try.

Re: Huawei B890 Hub didn't connect after signing up - ?

Shazia_K — Mon, 29 Aug 2016 13:29:45 GMT

Hey @Jeay,

I'm sorry to hear about the issue with your device,

Is your phone allowing you to delete the current APNs and set new ones? Please send me a private message with your IMEI number.

Thanks,

Shazia

Re: Huawei B890 Hub didn't connect after signing up - ?

Luddite — Mon, 29 Aug 2016 14:57:31 GMT

@Jeay If you do find unlocking is the only path forward Public Mobile may be able to do that for you: PM Unlocking Service.

If you are unable to access the APN setting manually it suggests Telus preprogammed them and set a secret passsword. I have seen offers for similar products and they usually arrive preprogrammed.

Re: Huawei B890 Hub didn't connect after signing up - ?

JEM — Mon, 29 Aug 2016 18:06:04 GMT

Yes..it must be preprogrammed..so it's just a matter of figuring out how to fix that....

Re: Huawei B890 Hub didn't connect after signing up - ?

JEM — Sat, 03 Sep 2016 15:27:15 GMT

I went to that link you passed on out of desperation... and clicked on about 5 different ads. That link is very deceptive and there was no download on that link for the software...

Re: Huawei B890 Hub didn't connect after signing up - ?

JEM — Sat, 03 Sep 2016 15:28:37 GMT

If only that would work... but it doesn't