topic Re: Get eSIM QR code for Galaxy S22? in Get Support

Get eSIM QR code for Galaxy S22?

Dthomp01 — Mon, 29 May 2023 12:15:33 GMT

I'm trying to activate service, and am currently using an eSIM with another provider. The eSIM setup in Public is all through the app though and this process doesn't work on my S22.

Is there a way to activate with a QR code eSIM as on every other provider?

@CS_Agent

Re: Get eSIM QR code for Galaxy S22?

softech — Mon, 29 May 2023 12:28:25 GMT

@Dthomp01 which step you got stuck?

did the app detect you have an eSIM compatible phone and let you activate eSIM? or you passed that setup stage and just cannot activate in the end?

Yes, we saw post about CS agent sent another QR code for activation. If you passed the initial account and plan setup stage and just stuck at the final activation on the device, message them and ask:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Get eSIM QR code for Galaxy S22?

Dthomp01 — Mon, 29 May 2023 13:29:28 GMT

@softech wrote:
@Dthomp01 which step you got stuck?
did the app detect you have an eSIM compatible phone and let you activate eSIM? or you passed that setup stage and just cannot activate in the end?
Yes, we saw post about CS agent sent another QR code for activation. If you passed the initial account and plan setup stage and just stuck at the final activation on the device, message them and ask:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

During setup, my IMEI wasn't found/recognized so I proceeded with setup without checking the eSIM. I assumed that since I was using an eSIM already that it would be compatible. I didn't know that the Public app had to do the installing.

Re: Get eSIM QR code for Galaxy S22?

esjliv — Mon, 29 May 2023 13:36:48 GMT

@Dthomp01 - here are some Help Articles regarding eSims. Is there information here that helps you proceed?

https://www.publicmobile.ca/en/bc/get-help/articles/subscribing

https://www.publicmobile.ca/en/bc/get-help/articles/eSIM-FAQs

Re: Get eSIM QR code for Galaxy S22?

softech — Mon, 29 May 2023 13:42:27 GMT

@Dthomp01 if it didn't detect, then it might not work.

I got a S22 and I tested it, it detected my eSIM

message support and check with them first

Re: Get eSIM QR code for Galaxy S22?

Dthomp01 — Mon, 29 May 2023 15:30:50 GMT

Thank you @esjliv , the article you link to would be useful, lists Samsung Galaxy S20 or newer. My problem though is that I can't activate the eSIM through the Public Mobile app. It's an app problem, not a phone compatibility problem.

Re: Get eSIM QR code for Galaxy S22?

esjliv — Mon, 29 May 2023 15:35:16 GMT

@Dthomp01 wrote:
Thank you @esjliv , the article you link to would be useful, lists Samsung Galaxy S20 or newer. My problem though is that I can't activate the eSIM through the Public Mobile app. It's an app problem, not a phone compatibility problem.

@Dthomp01 - likely a public mobile issue. Ask Public customer support about it and have them fix this for you.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Get eSIM QR code for Galaxy S22?

Dthomp01 — Mon, 29 May 2023 15:40:03 GMT

Thanks @esjliv , I already have a chat request open with them. I had reached out to the community first just in case there was a quick fix, and I'm still waiting on the CS agent to get past the "restart your phone" level of debug. I did see on another thread that an eSIM QR code was sent on request and I'm hoping I can get one as well. I know I've used a couple of eSIMs with this phone, though all added by scanning a QR code and not auto-magically added via an app.

Re: Get eSIM QR code for Galaxy S22?

maximum_gato — Wed, 01 Nov 2023 08:05:36 GMT

@Dthomp01

Did support end up sending you a QR code?

Re: Get eSIM QR code for Galaxy S22?

Dthomp01 — Wed, 01 Nov 2023 10:24:58 GMT

No @maximum_gato , I ended up buying a physical SIM.

Re: Get eSIM QR code for Galaxy S22?

maximum_gato — Fri, 03 Nov 2023 04:43:11 GMT

@Dthomp01

Thanks for your reply. FYI....i was activating a referral's S22 Ultra and after a boondoggle of an activation eventually I was able to install the esim.