topic I Can’t Keep Up with These Changes in Get Support

I Can’t Keep Up with These Changes

Wyniss — Mon, 29 May 2023 02:20:11 GMT

I got through the EverSafe fiasco last time. Every time I log into my account or community it is a new scary experience. My account shows my plan correctly and bonus add ons thankfully but the usage log is not based on my phone. Not my usage pattern and I don’t know one number listed. No place to update credit card info, no place to log out. The app is no different. Even on the community page I cannot get on with my old user name. This name I wound up with has none of my badges, bravos etcetera. Hard to be confident.

Re: I Can’t Keep Up with These Changes

Handy1 — Mon, 29 May 2023 02:22:17 GMT

@Wyniss Sounds like your one of the ones affected by this thread bravo the post

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461

Re: I Can’t Keep Up with These Changes

hTideGnow — Mon, 29 May 2023 02:26:18 GMT

HI @Wyniss

The one number you don't recognize, does it end with 4001 ? it is VM

You can update credit card on the Payment page

Old Community username is a problem, please submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I Can’t Keep Up with These Changes

softech — Mon, 29 May 2023 02:24:46 GMT

@Wyniss

There has been some problem linking old Community account name for some customers. PM is aware of this.

Please bravo the Community manager's post here and support will work with you
https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-Eve...

but i would also open a ticket as well just to be safe, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I Can’t Keep Up with These Changes

softech — Fri, 09 Jun 2023 16:03:52 GMT

@Wyniss

To update your credit card information, you can easily done that via My Account

Please login to My Account, go to Payment page, click Manage Subscription, and click Manage Payment Method, or use this direct link: https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: I Can’t Keep Up with These Changes

Wyniss — Mon, 29 May 2023 02:27:53 GMT

Pretty much!

Re: I Can’t Keep Up with These Changes

Handy1 — Mon, 29 May 2023 02:28:58 GMT

@Wyniss Be sure to let support know too

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: I Can’t Keep Up with These Changes

Wyniss — Mon, 29 May 2023 02:52:20 GMT

The only menu I have is shows EN, Community, Rewards, Chatbot and the shopping cart icon. Below is +Addons and change subscription. I tried your direct link and made it their once. Second try just stalls on progress indicator.

Re: I Can’t Keep Up with These Changes

softech — Mon, 29 May 2023 02:56:41 GMT

@Wyniss wrote:
The only menu I have is shows EN, Community, Rewards, Chatbot and the shopping cart icon. Below is +Addons and change subscription. I tried your direct link and made it their once. Second try just stalls on progress indicator.

@Wyniss you were looking at the top,

The tabs are on the side

https://myaccount.publicmobile.ca/en/account/payment/manage-card

But you are right, My Account is slow, give it some time, or try again

Re: I Can’t Keep Up with These Changes

Wyniss — Mon, 29 May 2023 03:04:14 GMT

Well crap! I missed the arrow interface. Doesn’t seem intuitive to me but whatever… Thanks for the directions!

Re: I Can’t Keep Up with These Changes

Wyniss — Mon, 29 May 2023 03:08:16 GMT

It still won’t logout using Safari.

Re: I Can’t Keep Up with These Changes

softech — Mon, 29 May 2023 03:10:11 GMT

@Wyniss it won't logout??

Re: I Can’t Keep Up with These Changes

Wyniss — Mon, 29 May 2023 03:22:09 GMT

Right. Just highlights when you tap on it. Does nothing. Had to close the browser window.

Re: I Can’t Keep Up with These Changes

softech — Mon, 29 May 2023 03:23:09 GMT

@Wyniss Try on another browser

Re: I Can’t Keep Up with These Changes

Anonymous — Mon, 29 May 2023 05:14:10 GMT

This transition is a poorly executed mess.