topic Re: Activate SIM card in Get Support

Activate SIM card

Alan1376 — Mon, 29 May 2023 01:52:24 GMT

Why is it such a hassle to activate a SIM card ?

This web site is like going around in square circles!

Lousy service.

Re: Activate SIM card

Handy1 — Mon, 29 May 2023 01:55:23 GMT

@Alan1376 You have to down load the new PM app to activate now , can’t do it in browser anymore

Re: Activate SIM card

Dunkman — Mon, 29 May 2023 02:18:32 GMT

@Alan1376

The website is finicky. Try a different web browser, clear cache or incognito mode. You can try a different device (PC or labtop).

You can also download App to activate account. The $15 and $25 plan is only available for activation via the App. The rest of the plans can be activated via browser or App.

Re: Activate SIM card

BKNS27 — Mon, 29 May 2023 02:22:58 GMT

@Alan1376

It is pretty straightforward for most of us. The new app makes it a lot quicker and easier. Just create a Eversafe ID and pick a subscription then follow the prompts.

Re: Activate SIM card

DDM69 — Mon, 29 May 2023 14:07:03 GMT

@Alan1376 it's actually not lousy at all. Public is self serve and those that have difficulty may not be the most tech savvy. It will require some patience and learning to manage your account online. It's not for everyone but worth the savings and extras provided. 😊

Re: Activate SIM card

hTideGnow — Mon, 29 May 2023 14:09:42 GMT

Hi @Alan1376

are you activating new line or replacing sim card on your exitsting account?

For activation, eaiset is to use app to activate. If you use the Web, you can click Subsribe online when you see the plan

if replace sim card existing account, you will need to login My Account and go to profile to change sim card