topic Switching Mobile Provider in Get Support

Switching Mobile Provider

Edwin10 — Mon, 29 May 2023 01:52:35 GMT

Requested the transfer from Koodo to Public Mobile .Got confirmation email from Public Movile but failed the the confirmation text of Koodo passed the 90 minute period . Now my Public Mobile SIM is still not working

Re: Switching Mobile Provider

hTideGnow — Mon, 29 May 2023 01:53:31 GMT

HI @Edwin10

there is a porting team to call. Will message you now, check Community inbox. But they close at 10pm EST. not sure if you can make it, or maybe tomorrow

Re: Switching Mobile Provider

softech — Mon, 29 May 2023 01:56:18 GMT

@Edwin10

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Add: but you said the PM sim is still not working? can you make outgoing calls? If not, then don't call the porting team, instead. open ticket with support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Switching Mobile Provider

BKNS27 — Mon, 29 May 2023 02:31:09 GMT

@Edwin10

If you missed the 90 minute confirmation text. Your Koodo SIM should still work until porting is completed.