topic Re: Overcharged in Get Support

Overcharged

Rayjen — Sun, 28 May 2023 20:48:36 GMT

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/inbox/note-id/3082263/notes-view-mode/single?emcs_t=S2h8ZW1haWx8cG1fbm90aWZpY2F0aW9ufExJMDRUUkdNUlBIQkpWfC0xfFBSSVZBVEVfTUVTU0FHRVN8aEs

Hi this my link or ticket number i cannot open this already I've been overcharged since January, i try to create a ticket buts its always have an error i hope you solve my problem.

Thank you

Re: Overcharged

Handy1 — Sun, 28 May 2023 20:49:38 GMT

@Rayjen Contact support

while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Re: Overcharged

hTideGnow — Sun, 28 May 2023 20:51:31 GMT

Hi @Rayjen did you join in Dec? Some people activated twice and therefore got charged twice

Try my message link to submit ticket. It works for me

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

Luddite — Sun, 28 May 2023 21:34:50 GMT

Yes. Your link is no longer functional. Try those suggested.

Re: Overcharged

Rayjen — Sun, 28 May 2023 23:11:24 GMT

I have my account since 2020 thats why i wonder when i see the charges it started last January 2023.

Re: Overcharged

hTideGnow — Sun, 28 May 2023 23:13:19 GMT

HI @Rayjen

how much PM should should charge you ? and how much PM charged you?

was it one single charge , overcharged, or in different transaction on your credit card?

Check My Account, Payment history

Re: Overcharged

softech — Sun, 28 May 2023 23:14:10 GMT

@Rayjen any chance you migrated to Public Points the new rewards system? Check My Account's Reward tab. Does it show the usual Loyalty rewards or showing points?

if you see rewards, any chance some of your referred friends left and hence you bill is more?

Re: Overcharged

Rayjen — Sun, 28 May 2023 23:17:29 GMT

I didn't do anything. That's why i wondered why they charged me.

Re: Overcharged

Rayjen — Sun, 28 May 2023 23:18:05 GMT

My bill is only $11.20 and they charged me again $13.43 that i dont know