topic Re: Transfer number incomplete in Get Support

Transfer number incomplete

Lynda4521 — Mon, 29 May 2023 01:02:15 GMT

Why has it been longer than 5 hours to have my number transferred from Virgin Mobile to Public Mobile?

Re: Transfer number incomplete

softech — Sun, 28 May 2023 22:43:51 GMT

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Transfer number incomplete

hTideGnow — Sun, 28 May 2023 22:44:22 GMT

HI @Lynda4521

you got a text from Virgin? did you reply YES?

If you did, reboot your phone

if you didn't reply , or reboot does not help, Call Porting team. I will message you the number. Check Community inbox

Re: Transfer number incomplete

Dunkman — Sun, 28 May 2023 22:46:07 GMT

@Lynda4521

Did you response yes to the Virgin Mobile port request text? Is your Virgin Mobile account active? What happens when you put your PM Sim card in your phone?

Here is some information:

https://www.publicmobile.ca/en/on/get-help/articles/number-transfer-port-troubleshooting

Re: Transfer number incomplete

JC89 — Sun, 28 May 2023 22:55:02 GMT

Hi, I am also having problem with porting my number in. It’s been a few hours and seems like the porting might need help from the porting team.

Can you please also inbox me the phone number to get assistant from the porting team?

Thanks!

Re: Transfer number incomplete

softech — Sun, 28 May 2023 22:56:12 GMT

@JC89 sent!! Check your inbox

Re: Transfer number incomplete

LozzaS — Mon, 29 May 2023 18:15:12 GMT

Hello,

Please can you message me the number to call the public mobile porting team to retrigger this process? My partner is also having this problem and cannot receive any inbound calls, texts or 2FA texts. He is currently using his old phone and paying for 2 phone contracts!! He has contacted public mobile with support tickets and nobody is getting back to him.

Thankyou

Re: Transfer number incomplete

softech — Mon, 29 May 2023 18:15:53 GMT

@LozzaS done. Please check your inbox