topic Re: Change number? in Get Support

transferring numbers - big issue

janeelizabeth — Mon, 29 May 2023 04:04:17 GMT

HI there, so here's the situation:

i have payed my first month, i have a sim card, but ive hit a brick wall with progressing. to finish transfering numbers, i have to recieve a code to my number. the proplem is that i do not have access to that phone number anymore, thats what im trying to transfer. i was cut off due to lack of funds. i have tried the chat bot, i even called telus, and no luck. i just need to recieive the code througu email, and then i should be set. can someone help, please? i have no working phone and am moving away from other people with phones in two days. ive been at this for a couple weeks.

Re: transferring numbers - big issue

HALIMACS — Fri, 26 May 2023 20:06:31 GMT

@janeelizabeth

there is a number I can provide you to help with porting your number. To get it, tap your avatar upper right and go down to messages.

Re: transferring numbers - big issue

softech — Fri, 26 May 2023 20:06:34 GMT

@janeelizabeth you are porting into PM?

You do not have access to the phone number on the old provider anymore?

Sorry, ONLY active number/account cannot ported. You have to work with your old provider to get the old account back briefly for porting. It is out of PM's control as it is a matter if your old provider will release the number.

Re: transferring numbers - big issue

HALIMACS — Sat, 27 May 2023 13:27:52 GMT

For some strange reason, I cannot private message.

@janeelizabeth Call the porting helpline at *-***-***-****

(to Oracles —- I’ll delete this after OP gets it …) 😉

Change number?

janeelizabeth — Sun, 28 May 2023 15:08:17 GMT

Hi all,

I've had a very long chaotic journey with pm, and after weeks of confusion, it seems that my only option would be to put in a different number. I never completed setting up the other number, but before that, it gave me the option of choosing a new one or transferring a number. at the time, I selected transfer number, but that just isn't possible anymore. is it possible to go back a step like that? I'm a pretty poor person so I really don't want to have wasted my start up purchase.

Thanks 🙂

Re: Change number?

softech — Sun, 28 May 2023 15:13:21 GMT

@janeelizabeth So, you have activated a new account and select Transfer ? and you changed your mind and you want a new number?

No worry. You have access to your My Account, right?

Login to My Account, go to Profile page. There , you will see your phone number. Click the Pencil to the right of it and then you see the Change Phone number screen.

Pick a new number and once done, your previous transfer request will be voided and you will be using a new number

https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

Re: Change number?

Handy1 — Sun, 28 May 2023 15:13:23 GMT

@janeelizabeth You can change your number to a new one in your my account under the profile tab

Re: Change number?

hairbag1 — Sun, 28 May 2023 15:14:23 GMT

@janeelizabeth

that does sound...chaotic alright.

You can contact a CSA and ask for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change number?

hTideGnow — Sun, 28 May 2023 15:14:45 GMT

HI @janeelizabeth

If you can login to My Account, go to Profile , and you can change your phone number there.

Re: Change number?

Dunkman — Sun, 28 May 2023 15:20:06 GMT

@janeelizabeth

I had a look at your previous thread. I assumed that you were charged for service. Port did not complete since your Fido account was inactive.

What happens when you put your Public mobile SIM card in the phone? Any service? Do you have an assigned number?

Otherwise, if you want to give up your Fido number, you can choose another PM number. Do you have access to your self service account?

P.S. I will likely eventually merge your two posts.

Re: Change number?

janeelizabeth — Sun, 28 May 2023 15:22:24 GMT

thank you! the issue is I can't access My Account because it says "We’ve noticed you have an active Public Mobile service and would like to confirm your full access." however, I cannot confirm full access bc I don't have access to that number, thus wanting to change it.

Re: Change number?

janeelizabeth — Sun, 28 May 2023 15:30:08 GMT

No service and no access to the my account page.

Re: Change number?

hTideGnow — Sun, 28 May 2023 15:39:10 GMT

hi @janeelizabeth please message agents

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437