topic Re: ACCOUNT ACTIVE BUT NOT WORKING...NEED URGENT HELP in Get Support

ACCOUNT ACTIVE BUT NOT WORKING...NEED URGENT HELP

ituahaogun — Tue, 04 Jan 2022 20:08:11 GMT

Hi, I was on the $57 package and I got a msg that its been reduced to $52. I just paid the bill and now I cant do anything with my PM phone. It says when I log into my account that my Account Status is ACTIVE and my next payment date is Sept 27th however, I cant make/receive calls/msgs and I dont know what to do. It is so urgent to me and Id really appreciate help....

Re: ACCOUNT ACTIVE BUT NOT WORKING...NEED URGENT HELP

McLaren — Sun, 28 Aug 2016 14:52:54 GMT

Send a private message to @Shazia_K with your account information. She'll be able to fix it for you

Re: ACCOUNT ACTIVE BUT NOT WORKING...NEED URGENT HELP

Shazia_K — Sun, 28 Aug 2016 16:06:08 GMT

Hello @ituahaogun,

I'm sorry about this,

Can you reboot your phone please? the service should be functional.

Thanks,

Shazia

Re: ACCOUNT ACTIVE BUT NOT WORKING...NEED URGENT HELP

chakri264 — Sun, 28 Aug 2016 16:06:41 GMT

Have you tried resetting your network setttings or restarting your phone?

Re: ACCOUNT ACTIVE BUT NOT WORKING...NEED URGENT HELP

Kayfun101 — Sun, 28 Aug 2016 16:57:23 GMT

what type of phone is it just got curious and from what provider is it from

Re: ACCOUNT ACTIVE BUT NOT WORKING...NEED URGENT HELP

Rockdaddy22 — Sun, 28 Aug 2016 20:40:26 GMT

I assume it's unlocked or with Koodo or Telus.