topic Re: Why I don't get emergency alerts in Get Support

Why I don't get emergency alerts

PtrSl — Mon, 29 May 2023 01:14:26 GMT

I went to visit my friend (he's with Bell) and after a while, he got an alert that his area was in danger because of the fires (this happened in NS). I didn't get any alerts (despite having the government alerts enabled and my phone had all the notifications activated). Could somebody help me to figure out how to fix this? I have an iPhone. I went to Settings -> Notifications -> Scrolled down and the gov notifications are enabled.

I tried to verify if Public Mobile sends emergency alerts through this link but the page is gone (404 error).

Thanks in advance.

Re: Why I don't get emergency alerts

softech — Sun, 28 May 2023 22:22:26 GMT

@PtrSl

are you connected to LTE or 4G? only when connected to LTE/4G you can receive the alert. Check your preferred network type or network mode to confirm

Re: Why I don't get emergency alerts

PtrSl — Sun, 28 May 2023 22:22:44 GMT

This is where I tried to verify if Public Mobile sends its customers Emergency Alerts: https://www.alertready.ca/wireless/ I clicked on PM but it sent the error

Re: Why I don't get emergency alerts

hycm53 — Sun, 28 May 2023 22:24:21 GMT

@PtrSl wrote:
I went to visit my friend (he's with Bell) and after a while, he got an alert that his area was in danger because of the fires (this happened in NS). I didn't get any alerts (despite having the government alerts enabled and my phone had all the notifications activated). Could somebody help me to figure out how to fix this? I have an iPhone. I went to Settings -> Notifications -> Scrolled down and the gov notifications are enabled.

I tried to verify if Public Mobile sends emergency alerts through this link but the page is gone (404 error).
Thanks in advance.

Are you in NS? If not you won't get NS emergency alert. I got it on my iPhone.

Re: Why I don't get emergency alerts

softech — Sun, 28 May 2023 22:24:40 GMT

@PtrSl

that page is just info page provided by each provider, not an alert activation sitec

Check your network mode first as advised above

Re: Why I don't get emergency alerts

PtrSl — Sun, 28 May 2023 22:29:12 GMT

That worked! I connected to LTE. Thank you!

Re: Why I don't get emergency alerts

PtrSl — Sun, 28 May 2023 22:31:30 GMT

Re: Why I don't get emergency alerts

hycm53 — Sun, 28 May 2023 22:32:57 GMT

@softech wrote:
@PtrSl
are you connected to LTE or 4G? only when connected to LTE/4G you can receive the alert. Check your preferred network type or network mode to confirm

Good to know.