topic Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers. in Get Support

I can't make calls to certain numbers like 1-800 numbers and some local numbers.

RanyaDube — Sun, 28 May 2023 00:09:10 GMT

@CS_Agent I upgraded my phone a month and a half ago and I'm at the point that I will change provider as there are no people to speak to and people are kind of essential to running a business. The robot has just made me lose 20 minutes of my time and I haven't been able to use my phone properly for this long.

I've done it all. Restart. Airplane mode. Wipe the whole thing...

Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers.

Handy1 — Sun, 28 May 2023 00:10:30 GMT

@RanyaDube No one to talk to here everything done online , but to co tact support here’s the link

while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers.

Dunkman — Sun, 28 May 2023 00:40:28 GMT

@RanyaDube

Did you have voice issues before upgrading your new phone?

You might want to try to add prefix 1 or +1 in front of area code of the phone number. There have been issues with voice recently with the roll out of VoLTE.

Might also want to try the SIM card in another phone to see whether same issue. That will help determine whether phone/hardware issue versus PM service problem.

Other things to try (if not done already):

Network reset of phone

Manually select 3G network.

Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers.

hTideGnow — Sun, 28 May 2023 01:07:52 GMT

HI @RanyaDube Not all 1-800 can be called by Canadian. Depends on the number. Can you share?

With the local number you tried to call, what number you called?

can you try your sim card in another phone?

Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers.

selmak — Sun, 28 May 2023 01:16:35 GMT

@RanyaDube
Can you test your sim in different phone?
Can you post the area codes exactly the way you dialed?
I'm not trying to imply that you can't dial, but if the stored number was changed in the contacts by accident, you may not even be able to see that it's missdialing as the number flashes for very short time before showing the name associated to it, This has happened to me before
Thanks

Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers.

RanyaDube — Sun, 28 May 2023 17:21:57 GMT

Already did this. The same thing happens.

Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers.

RanyaDube — Sun, 28 May 2023 17:23:00 GMT

It's the government CRA number. I could do this before it just stopped. I've tested in other phones and the same thing happens.

Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers.

RanyaDube — Sun, 28 May 2023 17:23:51 GMT

I've tried the sim in other phones, same thing happens and I've removed and added the 1 to numbers. Still doing this. It all worked fine before.

Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers.

RanyaDube — Sun, 28 May 2023 17:27:07 GMT

Thanks for this! I didn't realise this when I signed up with this network. I guess paying more to get service is an eye opener. Thanks for your help.

Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers.

hTideGnow — Sun, 28 May 2023 18:30:04 GMT

HI @RanyaDube

are you calling this CRA number? 1 (800) 959-8281 ?

Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers.

dust2dust — Sun, 28 May 2023 19:38:02 GMT

Do you possibly have hide your number set on?

Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers.

RanyaDube — Sun, 28 May 2023 22:27:01 GMT

It wasn't this one! I tried 4 different numbers and none of them would ring, they would just go to the end call screen.

Re: I can't make calls to certain numbers like 1-800 numbers and some local numbers.

RanyaDube — Sun, 28 May 2023 22:29:13 GMT

It's green when I go to "Show my caller ID" but no one has suggested that one so far 🙂