topic Re: Data quota did not reset on this cycle in Get Support

Data quota did not reset on this cycle

Lisa0211 — Sun, 28 May 2023 19:02:28 GMT

Hoping someone from PM will reach out to correct this issue. My data usage did not reset to zero at the beginning of this billing cycle, and now I'm stuck with no data. Please get this issue resolved asap. Thanks.

Re: Data quota did not reset on this cycle

Handy1 — Sun, 28 May 2023 19:04:49 GMT

@Lisa0211 Try this first

simply try refreshing the page when logged in

For most up to date account info

also ensure data is turned on , on your phone and that your account is active

add if you need support for anything else here’s the link

while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Re: Data quota did not reset on this cycle

hTideGnow — Sun, 28 May 2023 19:06:41 GMT

HI @Lisa0211 most reset issue was just because you are checking a old cached page locally.

Please login My Account again using Incognito/Private/Secret mode, you should see the correct counter then

if still not, open ticket with CS agent using message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data quota did not reset on this cycle

Dunkman — Sun, 28 May 2023 19:06:41 GMT

@Lisa0211

The website has caching issues. Showing inaccurate, old information.

You may want to refresh the page. Might want to try to login with a different web browser, clear cache or incognito mode. That would show the most up to date data usage.

Re: Data quota did not reset on this cycle

hTideGnow — Sun, 28 May 2023 19:07:18 GMT

HI @Dunkman I was hoping the new site will correct the problem. I guess not 😞

Re: Data quota did not reset on this cycle

Lisa0211 — Sun, 28 May 2023 19:09:34 GMT

already tried this, but it doesn't fix problem. Data is turned on in my phone, and status bar shows LTE, but I am locked out of using data. There's a message on my phone that says "sign in to public mobile", and when I do, a website from public mobile appears saying that my data plan is exhausted, and I need to buy more data. However, I know that my data usage was almost exhausted, and my billing cycle renewed on May 22, but the data counter did not reset to 0, but kept climbing to my 15GB limit, and now I'm locked out of any data usage on my phone

Re: Data quota did not reset on this cycle

softech — Sun, 28 May 2023 19:09:38 GMT

@Lisa0211

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

An easy way is to click the Spinner on the bottom right of the section to force a refresh.

If you don't see an updated usage still, try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome or try on another device. You should then see the latest info from the server.

Re: Data quota did not reset on this cycle

softech — Sun, 28 May 2023 19:11:10 GMT

@Lisa0211 when was the beginning of the cycle?

what phone you have?

Re: Data quota did not reset on this cycle

Handy1 — Sun, 28 May 2023 19:12:24 GMT

@Lisa0211 Do you have a data limit set on your phone

Re: Data quota did not reset on this cycle

Lisa0211 — Sun, 28 May 2023 19:12:27 GMT

May 22. Samsung Galaxy S20

Re: Data quota did not reset on this cycle

Lisa0211 — Sun, 28 May 2023 19:13:09 GMT

no, no data limits set on my phone

Re: Data quota did not reset on this cycle

softech — Sun, 28 May 2023 19:15:38 GMT

@Lisa0211 on your device, goto mobile data page, change the billing start date to may 22 and it will tell you how much data used and which app used how much. You can tell if you really used up the monthly data, likely yes

Re: Data quota did not reset on this cycle

Lisa0211 — Sun, 28 May 2023 19:18:33 GMT

🙈you're right. I didn't realize I was using so much data. Figured out what my problem is. It's not a PM issue, its an issue of me not realizing how much data I'm burning through. Thanks.

Re: Data quota did not reset on this cycle

Handy1 — Sun, 28 May 2023 19:20:49 GMT

@Lisa0211 Then if you don’t already know there’s a 20GB plan for $39 you can change to for next renewal be $1 cheaper and give you 5GB more assuming your in the 15GB for $40 now

Re: Data quota did not reset on this cycle

hTideGnow — Sun, 28 May 2023 19:21:27 GMT

HI @Lisa0211 so which app used most the data?

Re: Data quota did not reset on this cycle

softech — Sun, 28 May 2023 19:22:51 GMT

@Lisa0211 still many days left in your current cycle.

best to ask for early renewal, help from PM support, or you can do a manual plan change to a plan with more data. $39 plan is a good one

Re: Data quota did not reset on this cycle

Lisa0211 — Sun, 28 May 2023 19:24:29 GMT

It was a video streaming app that I used to watch some live church services...

Re: Data quota did not reset on this cycle

hTideGnow — Sun, 28 May 2023 19:26:39 GMT

HI @Lisa0211 Video is a killer.. LoL 🙂

Yes, as suggested above, $39 plan is the Best Bang for Your Buck at the moment if you need more data