topic Re: Sim card in Get Support

Sim card

Sue76 — Sun, 28 May 2023 17:25:25 GMT

Can I remove my sim card and use a different one whiletraveling for amonth and not lose my phone # or validity of myPM Sim card?

Re: Sim card

Handy1 — Sun, 28 May 2023 17:26:57 GMT

@Sue76 Yes you can

Re: Sim card

Dunkman — Sun, 28 May 2023 17:27:21 GMT

Yes, you can removed PM Sim card and use another one while traveling. Just need to re-insert your PM card when you get back.

To safe some money, you can turn off autopay and let your account go to suspend status. If your account is suspended more than 90 days, your account will be permanently closed.

Re: Sim card

Sue76 — Sun, 28 May 2023 18:03:49 GMT

Thanks! I wouldn't have known about suspending account!

Re: Sim card

hTideGnow — Sun, 28 May 2023 18:06:20 GMT

HI @Sue76 how long you will be travelling?

if only short while, there is no point to really suspend the account as PM is prepaid, they won't refund you the days you don't use the service

If you travel long, yes, suspending account will save money, but make sure you reactiate the service within 90 days or you will loss your number

Re: Sim card

Sue76 — Sun, 28 May 2023 18:12:39 GMT

Thank you, it'll be a month.

Re: Sim card

hTideGnow — Sun, 28 May 2023 18:15:36 GMT

HI @Sue76 if it is a month, you might be able to save couple days or 2 weeks or so depends on the time

You can turn off "Subsxribed" on the Payment tab on My Account before you leave for the trip. The plan will still continue till the end of that cycle but won't renew as you turned off Pre-Authorized payment via turning off Subsribed there. When you are back from the trip, just make a manual payment to resume the service .

Re: Sim card

Sue76 — Sun, 28 May 2023 18:19:05 GMT

Thank you so much!