topic Re: Recently setup sim and started number transfer in Get Support

Recently setup sim and started number transfer

r0ss_g — Sun, 28 May 2023 17:20:16 GMT

We started a number transfer from our old provider. When we try to access our account via mobile app, we are prompted for a 2FA code that never arrives to the phone.

Is the phone number transfer in progress?

Thanks

Re: Recently setup sim and started number transfer

Dunkman — Sun, 28 May 2023 17:25:18 GMT

@r0ss_g

Did you respond to your old carrier's confirmation port text? You need to keep your old carrier SIM card in your phone to receive that text.

It can take up to 1-2 hours for port to be completed.

Here is some information:

https://www.publicmobile.ca/en/on/get-help/articles/number-transfer-port-troubleshooting

Re: Recently setup sim and started number transfer

r0ss_g — Sun, 28 May 2023 17:32:04 GMT

Thank you!

Re: Recently setup sim and started number transfer

hTideGnow — Sun, 28 May 2023 18:10:33 GMT

HI @r0ss_g usually we do not accept your own post as solution. If you think @Dunkman 's post helped, you should click his as the Solution instead.

Re: Recently setup sim and started number transfer

computergeek541 — Sun, 28 May 2023 20:20:41 GMT

@r0ss_g wrote:
Thank you!

improper solution removed