topic Re: Billing in Get Support

Billing

riderleaf — Sun, 28 May 2023 17:19:35 GMT

We have 2 phones and are getting double billed for one not sure which one --- can an agent contact me

Re: Billing

hairbag1 — Sun, 28 May 2023 17:25:45 GMT

@riderleaf

can you log in to your account and see payment details first ?

added..

Re: Billing

Dunkman — Sun, 28 May 2023 17:31:12 GMT

@riderleaf

No customer service agent will initiate contact with you. You will need to start that process.

So you are getting 3 charges for 2 accounts on the same day? Did you have trouble with one of your accounts when you first activated? Sometimes a "ghost" account is created and the ghost account gets charged.