topic Re: Data not working in Get Support

Data not working

NathanWires — Sun, 28 May 2023 16:53:32 GMT

Plan is good until June 5th, only used 800+ mb of data of 2 GB, and data isn't working properly for the last 4 days. Reset port numbers and all that, reset wifi and Bluetooth settings, still... My data isn't working. I am not a new customer, and I expect you to convince me to stay with you PM, or I will just go to a reliable service provider. This is disgusting.

Re: Data not working

Handy1 — Sun, 28 May 2023 16:56:55 GMT

@NathanWires Is data turned on , on your phone also check you have data left like this

simply try refreshing the page when logged in

For most up to date account info

and finally is your account active

add can you try SIM card in another phone and see is services work as they should may need to reset network settings

Re: Data not working

NathanWires — Sun, 28 May 2023 17:01:50 GMT

Yes, Data is on, I am not new...

I told you how much data I have used, I looked before posting.

I told you the plan is active until June 5th, seriously??

You are not convincing me to remain a customer... Did you even read what I posted in the first place.

Re: Data not working

Handy1 — Sun, 28 May 2023 17:03:34 GMT

@NathanWires I’m just a customer like you trying to help , if you need support her the link

while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Re: Data not working

NathanWires — Sun, 28 May 2023 17:10:08 GMT

My apologies, I am pretty angry about this poor service the last few days. Can't receive or send phone calls. Sent them a private message, thank you for your help.

Re: Data not working

Handy1 — Sun, 28 May 2023 17:11:47 GMT

@NathanWires I can appreciate your frustration.. I’ve been there myself , hopefully they can find a solution for you .

Re: Data not working

hairbag1 — Sun, 28 May 2023 17:19:05 GMT

@NathanWires

don't chew my head off too...but can you try that sim in a different phone. That'll help determine if issue is phone or network related.

Re: Data not working

NathanWires — Sun, 28 May 2023 17:29:27 GMT

Great oppositional stance right off the intro... But, that would involve buying another phone just to test my sim, no thanks. Also, this phone isn't a year old.