topic Re: pausing subscription in Get Support

pausing subscription

happyguy1 — Sun, 28 May 2023 15:16:02 GMT

Do I unsubscribe and de-select autopay when I don't need the service for a couple of months? Also, if I unsubscribe before the end of my subscription cycle, will my present service continue to work until the end of my subscription cycle?

Re: pausing subscription

hairbag1 — Sun, 28 May 2023 15:32:49 GMT

@happyguy1

~~there is no "unsubscribe"~~. You have 90 days grace after latest plan expires ...so if you're only gone for a couple months, I'd just disable Autopay for now. ...BUT make sure to re-enable it before 90 days past last expiry.

edited spelling

Re: pausing subscription

Handy1 — Sun, 28 May 2023 15:23:26 GMT

@happyguy1 Yes sign into your my account go to payments > manages subscription > then tab the toggle that says subscribe (auto pay )

Re: pausing subscription

Dunkman — Sun, 28 May 2023 15:25:44 GMT

@happyguy1

The terminology with payment system has changed and it can be confusing. Yes, you can unsubscribe from autopay in your self service account. You service will continue until the end of this subscription/payment cycle. Don't forget to re-activate by 90 days or your account will be lost forever.

Re: pausing subscription

happyguy1 — Sun, 28 May 2023 15:43:01 GMT

If, for example, the "subscription will renew on May 31", does that mean I'll have service until 11:59 PM May 31 if I unsubscribe today?

When I re-activate (toggle on auto-pay), are there are any additional charges for this change besides my regular monthly charges, and would I lose any rewards I've collected?

Re: pausing subscription

BKNS27 — Sun, 28 May 2023 16:02:41 GMT

@happyguy1

Yes it will expire just before midnight on May 31 but keep in mind it would be EST. I wouldn’t leave it for the last minute just in case you run into issues or your account will be closed, SIM will be useless and your number lost. Maybe at 88 days you should subscribe your account.

Re: pausing subscription

LitlLdy — Sun, 28 May 2023 16:16:59 GMT

@happyguy1 wrote:
If, for example, the "subscription will renew on May 31", does that mean I'll have service until 11:59 PM May 31 if I unsubscribe today?
When I re-activate (toggle on auto-pay), are there are any additional charges for this change besides my regular monthly charges, and would I lose any rewards I've collected?

@happyguy1 , I can’t seem to get used to the wording of the plan & autopay now both being called subscription! I keep getting confused! 🤣

Re: pausing subscription

Tamera — Wed, 18 Oct 2023 21:16:22 GMT

I would also like to know-do you lose the rewards you have collected if you unsubscribe for a period of time (less than 3 months)?
we have accumulated quite a few”bonus minutes” and data that might cost more to buy it again than it would to pay the cheapest plan ($15/month subscription) while I’m away.

Re: pausing subscription

dust2dust — Wed, 18 Oct 2023 21:19:28 GMT

@Tamera- You won't lose what you have. It won't pay those rewards while suspended is all. As for any possible freebies, you would need the account to be active to receive any offers if they happen. Of course there's no guarantee of any freebies anyway so we'll see.