topic Re: Plans in Get Support

Plans

Berry — Wed, 07 Jun 2023 21:53:56 GMT

~~@ CS_Comms~~ @CS_Agent

hi team,

I just renewed my plan 5/27. However, one day after, I need to change my plan for more data. I prefer to choose change immediately since the new cycle just started. From the q&a seems like the current monthly fee won’t be refunded. But since the renewal just happened one day before, I am requesting my refund for the last payment.

thank you,

berry'

edited by computergeek541: CS_Comms isn't a Public Mobile employee username and shouldn't be contacted about account issues.

Re: Plans

Handy1 — Sun, 28 May 2023 15:25:05 GMT

@Berry You have to ask support to make an exception in your case , good luck

while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Plans

Dunkman — Sun, 28 May 2023 15:29:10 GMT

@Berry

In general, there is no refunds with Public mobile and PM does not pro-rate plans.

You can contact customer service agent to see whether they can accommodate the request. No guarantees. YMMV. Might even want to add some extra funds into your available balance to make up the difference. See what CSA has to say. It willl normally take a few hours for response.

Re: Plans

hairbag1 — Sun, 28 May 2023 15:39:35 GMT

@Berry

nothing preventing you from asking CSA to change your plan without penalty..BUT...if they reject your request, you can buy 1 GB of data add-on for a mere $15. That data add-on would last for 30 days from the time of purchase.

Re: Plans

Luddite — Wed, 07 Jun 2023 21:19:44 GMT

@Handy1 There is no image showing. Time to add it when you post, or add an accurate verbal description.

BTW: in horizontal mode I can see the Camera link to add from my saved photos.