topic Re: Refer a friend in Get Support

Refer a friend

2Darla — Sun, 28 May 2023 03:36:59 GMT

Signed up under refer a friend but didn’t enter their code. How do I enter it now? Also although I have been signed up for 3 days my account has not been activated?

Re: Refer a friend

DDM69 — Sun, 28 May 2023 03:43:46 GMT

I’m guessing your activation wasn’t completed. Submit a ticket with a CS representative to have them look into your account.

Re: Refer a friend

BKNS27 — Sun, 28 May 2023 03:45:36 GMT

@2Darla

You will need to contact a CS_Agent and explain that it was an honest mistake that you missed entering the referral code.

CS_Agent private messaging:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refer a friend

computergeek541 — Sun, 28 May 2023 03:45:12 GMT

@2Darla wrote:
Signed up under refer a friend but didn’t enter their code. How do I enter it now? Also although I have been signed up for 3 days my account has not been activated?

The code is should be entered during actvation. There are no guarantees, but to ask a customer support agent, oepn a ticket through the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

While you're discussing that with the customer support agent, the activation status can be discussed as well.

Re: Refer a friend

2Darla — Tue, 27 Jun 2023 17:02:40 GMT

How do I add the code number for refer a friend