topic Re: How do I activate my replacement SIM card?!? The website and app are both not working! in Get Support

How do I activate my replacement SIM card?!? The website and app are both not working!

thunderseed — Sun, 28 May 2023 03:21:30 GMT

When I go to the activate link, it stupidly sends me to the app. So I went through the ordeal of signing up for the app. No activate option on the app! Still, every time I go to that link it sends me to the app download page even though I’ve downloaded it already. Then I press open and it leaves me on the homepage, and I don’t see any links there to activate my SIM card.

So then I went online, and the website link is literally just not working!!!!!

Re: How do I activate my replacement SIM card?!? The website and app are both not working!

softech — Sun, 28 May 2023 03:19:37 GMT

@thunderseed you don't "activate" your replacement sim card

Instead you change sim card

You login to My Acocunt, go to Profile page , there is a sim card number there, click the Pencil to the right of it to "edit" and update the new sim card number

Re: How do I activate my replacement SIM card?!? The website and app are both not working!

hTideGnow — Sun, 28 May 2023 03:20:28 GMT

HI @thunderseed

Please login to My Account, Profile and update the sim card there

Re: How do I activate my replacement SIM card?!? The website and app are both not working!

Handy1 — Sun, 28 May 2023 03:20:50 GMT

@thunderseed If you can’t sign in you will need supports help to sim swap the number for you

while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: How do I activate my replacement SIM card?!? The website and app are both not working!

thunderseed — Sun, 28 May 2023 03:21:20 GMT

Oh thank you, where do I find the SIM card number?

Re: How do I activate my replacement SIM card?!? The website and app are both not working!

softech — Sun, 28 May 2023 13:20:34 GMT

@thunderseed the sim card section on your profile page

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

as to the new sim crd number, it's on your card itself

Re: How do I activate my replacement SIM card?!? The website and app are both not working!

thunderseed — Sun, 28 May 2023 03:32:52 GMT

Thank you for the help 🙏 This worked 😄

Re: How do I activate my replacement SIM card?!? The website and app are both not working!

softech — Sun, 28 May 2023 03:34:09 GMT

@thunderseed 👍

curious, did you use a desktop/laptop or a phone browser to access My Account?

The Change Sim used to have problem if used on phone browser, just want to see if PM fixes it

Re: How do I activate my replacement SIM card?!? The website and app are both not working!

thunderseed — Sun, 28 May 2023 03:38:13 GMT

Yeah I’m on my phone