topic Re: Please Help Me to Contact Support in Get Support

Please Help Me to Contact Support

Esoj — Sun, 28 May 2023 00:21:27 GMT

can anyone please help me contact support. I need to creat a support ticket because 99% of my incoming calls go straight to voicemail. This is not the first time this issue is coming up. This service is pathetic and zero customer service. I cannot even raise a support ticket in my own!

Re: Please Help Me to Contact Support

Anonymous — Sun, 28 May 2023 00:22:50 GMT

@Esoj Use this link to send a message to CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Please Help Me to Contact Support

Handy1 — Sun, 28 May 2023 00:29:08 GMT

@Esoj Here’s how

while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Please Help Me to Contact Support

Dunkman — Sun, 28 May 2023 00:43:09 GMT

@Esoj

As you wait for CSA help, try the following:

1. Reboot phone

2. Network reset of phone (this will erase saved Wifi passwords)

3. Remove SIM card and put in another phone. To see whether same issue.

4. Manually select 3G network.

Re: Please Help Me to Contact Support

hTideGnow — Sun, 28 May 2023 01:28:03 GMT

HI @Esoj

you said 99% of your calls go to voicemail, you sure you really have 1% of the calls? those incoming calls you got not App calls like Whatsapp ?

did you just port in your number?

what phone do you have?

you tested your sim in another phone? and tested the service in different area?

can you try to perform a Reset all Networks on your phone?

Yes, I hope you already contacted CS agent. But give us more information. Some of us can probably help out to get you back the voice call faster than agent

Re: Please Help Me to Contact Support

BKNS27 — Sun, 28 May 2023 02:41:15 GMT

@Esoj

Have you check the settings on your phone to make sure it isn’t on Do Not Disturb mode?

Sometime calls will go to voicemail if the signal are weak due to lack of Telus towers in your area.

Type in Submit a Ticket on Start a Chat on the bottom of this page.

Re: Please Help Me to Contact Support

Phono — Thu, 10 Aug 2023 15:34:11 GMT

Hi I need to transfer my esim card to a new phone but can't find out how. Can you help? Thanks

Re: Please Help Me to Contact Support

Handy1 — Thu, 10 Aug 2023 15:36:55 GMT

@Phono Sorry you can’t eSIM only for new activations but existing customers for now at least . To change phones for now you need to get a physical SIM card from Telus Koodo or order from amazon . And best to call around for availability first . Then log into your my account profile page and SIM card swap the number

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Please Help Me to Contact Support

BKNS27 — Thu, 10 Aug 2023 17:14:29 GMT

@Phono

Sorry you can’t eSIM transfer at this time. It is only offered for new members. For existing members, you need to transfer the eSIM to a SIM on your account.

Re: Please Help Me to Contact Support

Phono — Thu, 10 Aug 2023 17:56:38 GMT

Actually customer service is helping me right now. It appears a new activation code is required and will be issued after a thorough security check.

Re: Please Help Me to Contact Support

BKNS27 — Thu, 10 Aug 2023 19:08:51 GMT

@Phono

Keep us posted if existing members can switch from eSIM to a new device.

Re: Please Help Me to Contact Support

Phono — Thu, 10 Aug 2023 20:07:36 GMT

Yes, we just finished mine, without any glitches. I've suggested that customer service make everyone aware of this service. It might be brand new?

Re: Please Help Me to Contact Support

Phono — Thu, 10 Aug 2023 20:23:05 GMT

Correction to my previous post. They made an exception as I had only just opened the account. It isn't evidently available on a regular basis at this time - although I think it should be the norm eventually, as sim cards are going the way of floppy disls! LOL