topic Re: How to disable auto-pay on new subscriptions in Get Support

How to disable auto-pay on new subscriptions

Psychotic_Crow — Fri, 26 May 2023 23:05:01 GMT

Since I changed from the 4G 40$ 15GB plan to the 4G $39 20GB plan to begin at renewal date of June 5th I noticed that PM has removed the words "auto-pay" from their website alltogether. Now I see that its classified as a subscription and all users are being forced into auto-pay system. I never consented to this at all, and nowhere did it tell me that auto-pay would be forced on me.

I refuse to participate in auto pay, so please tell me how to turn this off without causing issues with my plan and account?

@CS_Agent

Re: How to disable auto-pay on new subscriptions

Handy1 — Fri, 26 May 2023 23:09:07 GMT

@Psychotic_Crow Sign into my account and go to payment section ,then hit the manage subscription .. and toggle auto subscription

Re: How to disable auto-pay on new subscriptions

Psychotic_Crow — Fri, 26 May 2023 23:12:56 GMT

I'm confused please explain where "auto subscription" is

Re: How to disable auto-pay on new subscriptions

Handy1 — Fri, 26 May 2023 23:16:08 GMT

@Psychotic_Crow Now tap where it says manage subscription

add then hit the toggle that says subscribe (turning it off )

Re: How to disable auto-pay on new subscriptions

Psychotic_Crow — Fri, 26 May 2023 23:28:43 GMT

I see. But can PM's staff not see how using the word Subscription on two separate things can cause so much confusion?

Re: How to disable auto-pay on new subscriptions

Handy1 — Fri, 26 May 2023 23:30:15 GMT

@Psychotic_Crow Indeed , but it’s just the new way it’s been set up so no other choice

Re: How to disable auto-pay on new subscriptions

Psychotic_Crow — Sun, 28 May 2023 02:36:53 GMT

A CS_Agent replied to my mail with this :

"About the automatic renewal, we also updated the prepaid service in general, from now on we will have a recurrent subscription, therefore the automatic renewal will be applied to every single Public Mobile customer."

Which further confuses things...

Re: How to disable auto-pay on new subscriptions

hTideGnow — Sun, 28 May 2023 02:47:30 GMT

HI @Psychotic_Crow from what we understand Pre-Authorized payment is now Subscribed

So, turn off subscribed and it won't renewal autonoetic, but you need to remember to manually pay