topic Re: payment method not working in Get Support

payment method not working

serina110 — Sat, 27 May 2023 23:27:19 GMT

I'm not able to update my payment method, I've looked over everything but it won't process. everything is correct I'm confident. is anyone else having this problem?

Re: payment method not working

Handy1 — Sat, 27 May 2023 23:30:12 GMT

@serina110 Have you downloaded the new PM app and created a ever safe ID

Re: payment method not working

softech — Sat, 27 May 2023 23:40:26 GMT

@serina110 you might need to wait a full hour before you try again. The payment update is glitchy for long time, even on the old My Account

Re: payment method not working

hTideGnow — Sun, 28 May 2023 01:38:46 GMT

HI @serina110 have you try to change the payment card again? Did it work? are you trying to put a Visa /Mastercard? If you are putting in a MC debit, sometimes it is trickier

If you need to change card to restart a plan, and still fail, you can buy a vouchers from Shoppers drug mart or Shell, then load the vouchers via *611. it is the quickest way to get your service back

If you still having trouble with adding the card on the system, message CS agent to open ticket (Chatbot ticket has not been working well today)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437