topic US roaming refund in Get Support

US roaming refund

SAS1 — Sat, 27 May 2023 23:23:42 GMT

the US roaming ad on did not work in Alaska. Now I just get an error when I try to submit a ticket for a refund. Very frustrating. What do I do if I can’t even submit a ticket?

Re: US roaming refund

softech — Sat, 27 May 2023 23:25:18 GMT

@SAS1

yes Alaska is the only state the roaming does not work

please open ticket with support for refund

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: US roaming refund

Handy1 — Sat, 27 May 2023 23:25:48 GMT

@SAS1 Yes US roaming won’t work in Alaska

Please open ticket

Get support by starting a conversation with virtual Chat box >>>>>>. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: US roaming refund

hTideGnow — Sat, 27 May 2023 23:27:15 GMT

Hi @SAS1 the roaming fails since around a year ago when AT&T no longer works for our roaming

please submit ticket with CS agent via messaging ( Chatbot ticket is not working)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437