topic Re: Changing from spooky Halloween plan to 39$plan in Get Support

Changing from spooky Halloween plan to 39$plan

Cuomo — Sat, 27 May 2023 21:56:41 GMT

I have a 10% points back bonus on my 40$ for 15 GB Plan. If I switch to the 39$ for 2 GB plan, will I lose the 10% promo (~5 of my 12 months remain)?

Re: Changing from spooky Halloween plan to 39$plan

hTideGnow — Sat, 27 May 2023 21:59:46 GMT

Hi @Cuomo no, you won't. That exta point does not tie with plan

but you can also message CS Agent to confirm

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing from spooky Halloween plan to 39$plan

Handy1 — Sat, 27 May 2023 22:02:32 GMT

@Cuomo Yes unfortunately you probably will , but that plan $39 plan has no expiry so more value in the long run

Add you will be able to keep and friend referrals you have for sure

Re: Changing from spooky Halloween plan to 39$plan

Anonymous — Sat, 27 May 2023 22:01:10 GMT

@Cuomo Most likely as activation bonuses are said to be lost if changing plans, however, YMMV (perhaps).

@hTideGnow Do you know for a fact that OP won't lose the 5x points? In that case @Cuomo you're in luck!

Re: Changing from spooky Halloween plan to 39$plan

hTideGnow — Sat, 27 May 2023 22:02:52 GMT

hi @Anonymous that bonus is different from other activation bonus, I think

But to be very safe, OP should message PM agent

Re: Changing from spooky Halloween plan to 39$plan

maximum_gato — Sat, 27 May 2023 22:44:38 GMT

@Anonymous @Cuomo

I highly doubt it. The 3×points promotion previously stated it was valid for 12 months starting from activation. There was no caveat that changing plans would cause a customer to lose the 3×points promotion. I can confirm that changing plans prior to this roll out on May 24th did not affect the 3×points promotion.

Re: Changing from spooky Halloween plan to 39$plan

ur_a_buS_ — Mon, 29 May 2023 16:56:47 GMT

What about after May 24th? Thinking of switching plans but not sure if at this point I’ll lose the 10% points back.

Re: Changing from spooky Halloween plan to 39$plan

Cuomo — Mon, 29 May 2023 17:10:03 GMT

I asked CS Agent. You’ll lose it

Re: Changing from spooky Halloween plan to 39$plan

ur_a_buS_ — Mon, 29 May 2023 18:00:25 GMT

Thank you for the info.

Re: Changing from spooky Halloween plan to 39$plan

hTideGnow — Mon, 29 May 2023 18:38:56 GMT

thanks @Cuomo for confirming

are you still going ahead with the plan change? If you do, monitor it and just in case there are still good surprise

Re: Changing from spooky Halloween plan to 39$plan

Cuomo — Mon, 29 May 2023 19:41:06 GMT

I will not, it’s not worth it

Re: Changing from spooky Halloween plan to 39$plan

Handy1 — Mon, 29 May 2023 19:45:28 GMT

@Cuomo In the long run thou , the $39 plan will save you the $1 and give you 5GB extra data the $15 GB plan is now $45 so once’s your promotional points are over the $39 plan be more valuable I’m opinion just food for thought as the $39 plan won’t expire

Re: Changing from spooky Halloween plan to 39$plan

Cuomo — Mon, 29 May 2023 20:48:42 GMT

My plan is 40$, not 45$.

Re: Changing from spooky Halloween plan to 39$plan

maximum_gato — Wed, 31 May 2023 12:47:24 GMT

@Cuomo @ur_a_buS_

I think the CSA is wrong and have asked for clarification. Here are the terms and conditions...

Re: Changing from spooky Halloween plan to 39$plan

Cuomo — Wed, 31 May 2023 12:51:01 GMT

cs agent replied that it was not stackable:

Re: Changing from spooky Halloween plan to 39$plan

hTideGnow — Wed, 31 May 2023 12:52:34 GMT

HI @maximum_gato my initial thought is the 15% should stays , too. It is not a plan bonus, it is just an account bonus, it should stay as long as account is here... LoL

I hope senior agent can confirm we are both right!!

Re: Changing from spooky Halloween plan to 39$plan

hTideGnow — Wed, 31 May 2023 14:17:05 GMT

HI@J_PM can you confirm , for those what have 3x points points (15% altogether) from activation, would a plan change voids that offer?

Re: Changing from spooky Halloween plan to 39$plan

Handy1 — Wed, 31 May 2023 14:20:06 GMT

@Cuomo Yes I’m aware of that 15GB for $40 … but today they mark that 15GB plan for $45 is what I meant sorry for that confusion

Re: Changing from spooky Halloween plan to 39$plan

ur_a_buS_ — Wed, 31 May 2023 20:53:02 GMT

The 10% Points Back Bonus will drop off if you switch plans, it was designed to only apply to the plan you initially signed up with. I'm in the same situation.

Option1 (current plan): $40/month 15Gb 4G, 10% back plus $2 back for auto pay $4 back for 10% points back. $44.80/month with tax. 1 year costs $465.6 after using points back.

Option2: switch to promo $39/month 20Gb 4G, 5% back so 1.95/month plus $2/month back for auto pay. 1 year costs $476.76 after using points back.

It's a $11 difference over one year. Take your pick.

Re: Changing from spooky Halloween plan to 39$plan

Handy1 — Wed, 31 May 2023 20:55:31 GMT

@ur_a_buS_ So it sounds like I was correct from the start