topic Re: Data not working in Get Support

Data not working

hcneybee — Sat, 27 May 2023 13:48:02 GMT

No phone issues yesterday but today data is not working. I even tried switching plan to 4G to speed it along... Nothing. Did chatbot, reset network etc... Could not submit a ticket either. Help please!!!

Re: Data not working

hTideGnow — Sat, 27 May 2023 13:50:37 GMT

Hi @hcneybee Login to MY Acocunt using Incognito/Private/Secret mode , check if any data left

Then check your phone if you setup Data limit..

Re: Data not working

hcneybee — Sat, 27 May 2023 14:12:03 GMT

Hello hTide Grow

I've been with PM for years, am fully paid up with 20 GB of data available to me...too bad I can't use it!

Between one day and the next -- nothing. And I can't seem to contact a service agent.

Re: Data not working

hairbag1 — Sat, 27 May 2023 14:34:14 GMT

@hcneybee

I suggest you log in to your account on a laptop, you'll see Overview and beside that is Subscription usage. You'll be able to see when your current subscription started and will end. Further down , you'll see how much of your regular plan data you have used. Make sure you have some data to use....if so...let us know.

Re: Data not working

hcneybee — Sat, 27 May 2023 21:44:07 GMT

Hello hairbag1

I just changed my subscription to a bigger pkg this morning when my data would not work. I have 20 GB of data available. It started working a few hours ago but I'm frustrated that I lost it at all... And super frustrated that I could not submit a service ticket! I'm fine with online only but still need to be able to get help! Thank you for your input.

Re: Data not working

hTideGnow — Sat, 27 May 2023 21:47:14 GMT

hi @hcneybee but it looks like you used up all earlier

if you like, message agent to see if they can tell

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working

hcneybee — Sat, 27 May 2023 22:55:50 GMT

Hello... Nope. My plan was set to renew in a week or so. Still had lots left. Switched plan this morning to bigger plan. Issue was not that I had no data. Issue was data was not working. But I really appreciate the link!