topic Re: My parents accounts were closed please help! in Get Support

My parents accounts were closed please help!

itachi737 — Tue, 04 Jan 2022 20:08:03 GMT

My parents subscribed to public mobile a month ago. They were plagued by technical issues on public mobile's end which lead to them not being able to login to their accounts nor to pay for the service. After 3 weeks of being leaft without working phones and a myriad of emails, they ask for their account numbers in ordsr to move to another company. It took a week and many emails to obtain them. On the same day they went to another carrier to transfer their numbers. Today, I was contacted by the new carrier, because their accounts have been closed on public mobile side before they could transfer them. I really don't get why public mobile closed their accounts before they could even transfer their phone numbers since my parents switched to another carrier on the same day. More over they explicitly stated that they wanted to transfer their old phone numbers at multiple times during the manifold emails that they have sent. Somebody from public mobile please fix this issue so that my parents can transfer their phone numbers. Their phone numbers are :

Re: My parents accounts were closed please help!

Pier — Sat, 27 Aug 2016 21:47:26 GMT

Hello!

Please don't post personal information here, it's a public space. Could you please erase the phones numbers you add in your message? Need help? Send a private message with phone numbers and names to Mary_M or Shazia_K. They will help you asap.

Thanks.

Re: My parents accounts were closed please help!

Pier — Sat, 27 Aug 2016 21:51:54 GMT

Remember that if your parents account aren't active, the system won't allow the porting out process. So, reactivating the accounts may give them the chance to port out their number easily without problem.

Sorry for that inconvenient.

Re: My parents accounts were closed please help!

itachi737 — Sat, 27 Aug 2016 21:53:46 GMT

It s been more than 3 weeks and they haven't fixed the original technical issue on their end so about the help asap.... And for real the phone number really isn't that private. Pick up a telephone book and you can find it. All I want is this fixed as soon as possible.

Re: My parents accounts were closed please help!

Pier — Sat, 27 Aug 2016 21:57:35 GMT

Understood. @Mary_M or @Shazia_K would probably look into the matter for you. You can address them in private.

Yours,

Re: My parents accounts were closed please help!

itachi737 — Sat, 27 Aug 2016 21:58:16 GMT

I d like to reactive them, but that would imply that they could activate them in the first place. They are moving, because they can't login nor pay for their accounts and nobody was able to fix it for 3+ weeks.

Re: My parents accounts were closed please help!

Pier — Sat, 27 Aug 2016 22:08:50 GMT

I'm sure they didn't address the right person. All PM moderators are always ready to help. Do as I instructed you and you'll see everything will be fine.

Best,

Re: My parents accounts were closed please help!

Luddite — Sat, 27 Aug 2016 23:09:17 GMT

The moderators have left for the day. You should have a response by noon tomorrow. Something definitely went wrong; accounts are normally only deleted after porting or 90 days after expiry. I suspect the accounts have been suspended and will be reactivated long enough for them to port out their numbers.

Re: My parents accounts were closed please help!

kav2001c — Sun, 28 Aug 2016 01:38:47 GMT

It sounds like accounts were suspended for non payment

Has not passed 90 days though (60 tops) so you can reactivate a 10 day plan then port out

Re: My parents accounts were closed please help!

Shazia_K — Sun, 28 Aug 2016 13:10:29 GMT

Hey @itachi737,

I have responded to your private message.

Thanks,

Shazia