topic Re: Trouble renewing subscription in Get Support

Trouble renewing subscription

sb1v12 — Sat, 27 May 2023 16:43:57 GMT

My 55$ plan will not renew with the 20$ promo for 15months. Under current subscription the promotion still shows but when I try to renew and make a payment the 20$ promotion does not show.

Re: Trouble renewing subscription

Handy1 — Sat, 27 May 2023 16:46:48 GMT

@sb1v12 You might want to reach out to support about that’ … not sure how many GB you get for that $55 plan but there’s one there right now for $39 for 20GB that may be of better value to you no expiry either and you get to keep old rewards if your on them and not new point system also

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Re: Trouble renewing subscription

softech — Sat, 27 May 2023 16:59:17 GMT

@sb1v12 if you leave it with Autopay, PM will apply the $20 during the renewal. If you manually top up, you will need to top up the full amount and PM will credit you $20 after

Re: Trouble renewing subscription

onlinepublic — Sat, 27 May 2023 18:56:45 GMT

Did you solve this problem? I've the same issue.

Re: Trouble renewing subscription

onlinepublic — Sat, 27 May 2023 18:57:13 GMT

I have the same problem. Are you sure this works?

Re: Trouble renewing subscription

softech — Sat, 27 May 2023 19:06:32 GMT

@onlinepublic I am sure. worst case, just open ticket with support after and they will sort it out

Re: Trouble renewing subscription

sb1v12 — Sat, 27 May 2023 19:15:03 GMT

It will charge you the full amount this month but you will receive 20$ worth of funds towards your next payment and the 20$ promotion will continue.