topic Re: Issue with Renewing Subscription with Promo in Get Support

Issue with Renewing Subscription with Promo

onlinepublic — Sat, 27 May 2023 19:01:34 GMT

I got msg from publicmobile they said something went wrong with Autopay renewal. I tried to log in online to make a payment, it turns out i have to pay the full amount instead without the previous promo offer (20$ off). How to fix that?

Re: Issue with Renewing Subscription with Promo

softech — Sat, 27 May 2023 19:03:50 GMT

@onlinepublic

if you leave it with Autopay, PM will apply the $20 during the renewal. If you manually top up, you will need to top up the full amount and PM will credit you $20 after

Re: Issue with Renewing Subscription with Promo

onlinepublic — Sat, 27 May 2023 23:42:30 GMT

How to msg support? I don't want to get credit back after. I prefer to get credit right now.

Re: Issue with Renewing Subscription with Promo

softech — Sat, 27 May 2023 23:45:49 GMT

@onlinepublic message support and check

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Issue with Renewing Subscription with Promo

onlinepublic — Sun, 28 May 2023 00:02:37 GMT

Hi, how did you know about my subscriptions? how did you know that $39/20 gb plan is $4 more than my current promo. How did you know that my promo will expire in 9/10 months? You guys did the autopayment error so you force me to change plan and pay 4$ dollar more each month. Sell me more! I'm at "risk" of losing the "plan" before "pm pulls it from market" the horror! "Or just go with it now?" Oh I'm almost sold.