topic Getting charged when I should not be. Unable to submit ticket in Get Support

Getting charged when I should not be. Unable to submit ticket

Tabman — Sat, 27 May 2023 17:53:03 GMT

Hello I have a $15 plan and $15 of monthly credits. I have been charged Feb, April and May. Requesting refunds and please resolve future payment issues. My monthly credits with referrals match my plan cost and I should not be getting charged anything.

Re: Getting charged when I should not be. Unable to submit ticket

Handy1 — Sat, 27 May 2023 17:56:02 GMT

@Tabman Here how to submit a ticket

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box >>>>>>. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Re: Getting charged when I should not be. Unable to submit ticket

hTideGnow — Sat, 27 May 2023 17:59:12 GMT

hi @Tabman you have a $15 monthly credit? how you got that?

to submit ticket, message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting charged when I should not be. Unable to submit ticket

Tabman — Sat, 27 May 2023 18:00:24 GMT

$2 auto pay
$10 referrals
$3 (4 now I think) in loyalty

Re: Getting charged when I should not be. Unable to submit ticket

Yummy — Sat, 27 May 2023 18:06:36 GMT

All your credit should show up on your account.
What do you see in regards these credits????

Talk to agent to credit your account and get ready all evidence to support your claim (screenshots).

To Contact CSA-agent there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail
If opening a ticket does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.
Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: Getting charged when I should not be. Unable to submit ticket

Dunkman — Sat, 27 May 2023 18:10:48 GMT

@Tabman

What does your rewards page show? By chance, did you switch over to the new Rewards points system? Maybe screenshot your payment history page.