topic Re: Service for talk in Get Support

Service for talk

KKlus — Sat, 27 May 2023 16:36:00 GMT

Hi there. I’m having major issues with all my calls dropping or person not able to hear me or vice versa. I’ve had to resort to 3G at all times because LTE and 5G only give me one bar of service.

Re: Service for talk

Handy1 — Sat, 27 May 2023 16:37:54 GMT

@KKlus Can you try the SIM card in another device and see if services work correctly

Re: Service for talk

softech — Sat, 27 May 2023 16:55:06 GMT

@KKlus could be a location issue. Did you try your phone on another area??

what brand and model is your phone?

Also, try to reseat your sim card as well as try clicking Reset All Networks

Re: Service for talk

will13am — Sat, 27 May 2023 17:10:31 GMT

@KKlus , you might be encountering remnants of VoLTE roll out issues. I have a friend who had a couple of weeks where he had to force the phone to 3G to make stable phone calls. The problem eventually went away on its own. As for differences in signal strength between 3G, 4G, 5G, this should be a rare situation. It would exceptional to have a tower that only has 3G and 4G and 5G as well.

Re: Service for talk

KKlus — Sat, 27 May 2023 17:35:14 GMT

This has been going on for 5 months. Everytime I switch to LTE or 5G I get one bar

Re: Service for talk

KKlus — Sat, 27 May 2023 17:36:04 GMT

iPhone 12. Other areas of the city it is better. In southwest London it is not good

Re: Service for talk

KKlus — Sat, 27 May 2023 17:36:56 GMT

Also my husband has the same issue

Re: Service for talk

KKlus — Sat, 27 May 2023 17:38:55 GMT

my husband has the same issue. He has an iPhone X

Re: Service for talk

Handy1 — Sat, 27 May 2023 17:43:50 GMT

@KKlus Have you tried resetting network settings as @softech suggested

Re: Service for talk

KKlus — Sat, 27 May 2023 18:04:18 GMT

Yes I did. No change

Re: Service for talk

Handy1 — Sat, 27 May 2023 18:09:01 GMT

@KKlus My best guess is it’s just a location issue , as you have stated it works in the city but not southwest London … but you can Alaska’s ask support to investigate

Re: Service for talk

Anonymous — Sat, 27 May 2023 23:36:55 GMT

1 bar is normal indoors... make sure your device has "volte" that would be the first key in improving your reception at home. if you've confirmed you have "volte" and you're still dropping calls you can look for a cellphone booster. if that's not an option for you the telus/bell family should have the same reception in that area so Rogers would be the provider to look into for better reception

Re: Service for talk

KKlus — Sun, 28 May 2023 00:51:47 GMT

What is volte and how do I get it?

Re: Service for talk

hTideGnow — Sun, 28 May 2023 01:06:23 GMT

HI @KKlus

VoLTE is voice over LTE (4G) network

old type of voice is on 3G. New one is VoLTE. PM starts this lately

It depends on 2 things

1. if your phone has VoLTE at all. What phone you have

2. if PM has permissioned your profile for VoLTE yet and if your model PM allows VoLTE