topic Cancellation of subscription in Get Support

Cancellation of subscription

PVHowarth61 — Sat, 27 May 2023 16:19:57 GMT

I am trying to cancel my subscription entirely. The account has been temporarily suspended, but I want to ensure that no further payment will be charged to my credit card.

The chatbot indicated that I should click the "unsubscribe" box, but I can't find it under any of the settings.

I appreciate your time and thank-you in advance.

Re: Cancellation of subscription

hairbag1 — Sat, 27 May 2023 16:27:26 GMT

@PVHowarth61

if you've ported out to a new provider...your PM account is deactivated. No further charges will be taken.

We'll be here when you get back.

added...

you can message a CSA by clicking this link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancellation of subscription

Handy1 — Sat, 27 May 2023 16:23:42 GMT

@PVHowarth61 If it’s suspended and you don’t want to keep the number , just don’t renew it and it won’t be charged again and automatically close out in 90 days

Re: Cancellation of subscription

softech — Sat, 27 May 2023 17:11:14 GMT

@PVHowarth61 Showing unsubscribed is good enough. That is the toggle for Pre-authorized payment and it is now disabled.

If you are not using the service already, you can click Lost/Stolen on the account

or if you are using the service now till end of the cycle , you can message support and ask them to remove the credit card from the system

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Cancellation of subscription

hTideGnow — Sun, 28 May 2023 01:49:38 GMT

HI @PVHowarth61 disabling Pre-authorized payment is good enough

And just want to know, is your plan on the old rewards ? If it is , maybe I am interested in taking over your account. Let me know