topic Re: Esim transfer in Get Support

Esim transfer

Bokeh — Sat, 27 May 2023 15:58:40 GMT

How do I transfer my esim that installed on a Pixel7 to a new iPhone 14?

There is no option to do this in the app

thanks

hTideGnow — Sat, 27 May 2023 16:03:34 GMT

ho @Bokeh eSIm is still very new to ever, I think you need to open a ticket with support at

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BKNS27 — Sat, 27 May 2023 16:06:22 GMT

Here is how to transfer eSIM:

Bokeh — Sat, 27 May 2023 16:21:31 GMT

Looks like I’ll have to submit a ticket. Unfortunately, the ticket system is not loading

softech — Sat, 27 May 2023 17:06:24 GMT

@Bokeh if the Chatbot is not working, please open ticket via message

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Bokeh — Sat, 27 May 2023 20:03:29 GMT

Ended up having to buy a physical SIM card and transferred the number to it

hTideGnow — Sat, 27 May 2023 20:05:32 GMT

hi @Bokeh support confirmed there is no way to transfer to another esim phone?

Bokeh — Sat, 27 May 2023 20:24:57 GMT

Yes, they confirmed that this was the only way to transfer

hTideGnow — Sat, 27 May 2023 20:26:36 GMT

PM eSim is still a new thing, pretty sure they will upgrade it and you will be able to use the eSIM again

Just give them a bit more time