topic Regarding Phone number in Get Support

Regarding Phone number

Navu — Sat, 27 May 2023 23:17:08 GMT

@CS_Agent Hi, I am Navdeep yesterday I had a problem I don't know how changed my number new one my number. but I don't want to change I want my older number so I want to know how I solve my problem please let me know as soon as possible.

thanks

Re: Regarding Phone number

BKNS27 — Sat, 27 May 2023 13:58:29 GMT

@Navu

We are all customers like you here on this Community so Submit a Ticket on Start a Chat to get a hold of a CS_Agent on the bottom of the page.

Re: Regarding Phone number

Dunkman — Sat, 27 May 2023 14:03:02 GMT

@Navu

More details would be helpful. Are you a new customer versus old? If new customer, did you port your number from another company? Did you accidentally change your number in your self service account?

Re: Regarding Phone number

Navu — Sat, 27 May 2023 14:11:46 GMT

I dont know what happened with that when i submit ticket that shows only community

Re: Regarding Phone number

Navu — Sat, 27 May 2023 14:13:08 GMT

No i used public mobile from 2 years so that i dont want to change i dont know how changed my number

Re: Regarding Phone number

BKNS27 — Sat, 27 May 2023 14:14:10 GMT

@Navu

You can also private message a CS_Agent on the envelope icon above on a laptop or desktop computer. Try that.

Re: Regarding Phone number

hairbag1 — Sat, 27 May 2023 15:34:09 GMT

@Navu

try this method for contacting a CSA for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Transfer number

Navu — Sat, 27 May 2023 23:51:51 GMT

@CS Agent i don’t get any solution for my problem if someone have customer service contact please help me thanks.

Re: Transfer number

Handy1 — Sat, 27 May 2023 23:53:24 GMT

@Navu

while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Transfer number

Anonymous — Sat, 27 May 2023 23:59:14 GMT

@Navu FYI, you haven't tagged @CS_Agent in your message, you're missing the underscore in their name. As @Handy1 suggested send a private message to CS Agent using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you think we can help let us know what trouble you're having.

Re: Regarding Phone number

Dunkman — Sun, 28 May 2023 01:02:05 GMT

@Navu

Did you not get hold of customer service agent yesterday? What was their response?

If you don't mind, maybe explain your situation in more details. It is rare for phone numbers just change without customer doing something.

Re: Transfer number

hTideGnow — Sun, 28 May 2023 01:19:10 GMT

HI @Navu you said agent didn't get any solution, but what did they say?

Just want to confirm, when someone call your old number, your phone no longer rings?

When you call your friends, your friends see a different number in the call display?

Any chance anyone has access to your My Account?

If you call 1-855-4PUBLIC, enter the "old" number, can the system local your account?

if you login to My Account, go to Profile, does it show your phone number? old or new?

We need more details to try to help