topic Re: Website feedback in Get Support

Website feedback

JM10 — Sat, 27 May 2023 12:53:42 GMT

I have great respect for web developers, but interacting electronically with Public Mobile is one of the worst online experiences.

I absolutely hate having to interact with a chatbot just to top up my account. Why is there no simple button for this any more?!?!?! The website is sluggish and unintuitive. It's missing basic functionality such as viewing payment methods. Just awful.

Re: Website feedback

hTideGnow — Sat, 27 May 2023 13:00:51 GMT

HI @JM10

it is true the web site is not perfect, FAR FROM. And every upgrade takes at least a week to settle in

use *611 to top up (you need your 4 digits PIN, reset it on My Account if you forgotten)

Re: Website feedback

softech — Sat, 27 May 2023 13:01:12 GMT

@JM10

why you need to interact with Chatbot to top up? Just login My Account and go to Payment page and you can add fund to account there.

Re: Website feedback

JM10 — Sat, 27 May 2023 13:08:21 GMT

@softechclicking "Add Funds With Credit/Debit Card" opens the chatbot window. Perhaps a bug.

Re: Website feedback

softech — Sat, 27 May 2023 13:13:12 GMT

haha @JM10 you are correct, Add Fund direct you to Chatbot

I guess with ChatGPt, those AI chat is now a trendy thing 🤣

Re: Website feedback

JM10 — Sat, 27 May 2023 13:19:33 GMT

This is bad. Another bug: in Firefox my account shows my subtotal is $0.00, somehow it has HST of $0.08, and somehow the amount due is $0.70. On Chromium those numbers are all zero.

Why, why why overcomplicate things so much and making them way worse. Four years ago the PM website was ugly but functional and intuitive.

Re: Website feedback

hTideGnow — Sat, 27 May 2023 13:23:26 GMT

HI @JM10 SIMON to pay? don't like it

So, 0 is really the outstanding but the tax is 0.07? But you don't need to pay , right? why you attempt to pay?

did you using Incognit/Private/Secret mode?

Re: Website feedback

JM10 — Sat, 27 May 2023 13:36:40 GMT

Well, one browser tells me I need to pay, the other say I don't need. See screenshot of the two side by side:

Re: Website feedback

hTideGnow — Sat, 27 May 2023 13:42:42 GMT

HI @JM10 I guess that is a NO, you have more than needed

Re: Website feedback

softech — Sat, 27 May 2023 13:46:44 GMT

Thanks @JM10 for the screenshot. I have posted that on the Bug Thread, hope it won't be a thing next month

https://productioncommunity.publicmobile.ca/t5/Announcements/We-want-to-hear-from-you-technical-concerns-glitches-or-bugs/m-p/987308/highlight/true#M60582

BTW, why you have decimal in your Available Fund?

Re: Website feedback

J_PM — Tue, 30 May 2023 17:45:51 GMT

@JM10 We appreciate you sharing this in Community. The team has resolved this issue. The first screenshot is correct.