topic Changing subscription from next period in Get Support

Changing subscription from next period

Matejryba91 — Sat, 27 May 2023 06:20:28 GMT

Hey, I requested a change of subscription plan to 39/month (20gb) and I cant to see anywhere if It got accepted. It showd it will be changed on my next month. But of I want to check it it keeps loading

And now I got a message :

Public Mobile here,

Due to a system update, the upcoming Subscription Change you requested could not be completed. Rest assured, you will not be charged for this Subscription Change request. To submit a new Subscription Change request, follow these simple steps: https://www.publicmobile.ca/en/get-help/articles/change-your-plan

We apologize for the inconvenience and appreciate your understanding.

I can't seem to get it changed to the promotion 39/month. Have been trying for over 3 days

Re: Changing subscription from next period

LitlLdy — Sat, 27 May 2023 06:39:34 GMT

@Matejryba91 , I would wait! Some have set it for plan change to be scheduled on renewal but instead it charged them & it switched to that plan right away! Not good! A glitch in the system right now that they’re working on! Make sure you also haven’t gotten charged!

When does your current subscription expire?

Re: Changing subscription from next period

Anonymous — Sat, 27 May 2023 06:28:34 GMT

@Matejryba91 With the new system I've heard of some difficulties changing plans. Some people have tried to change at renewal and have had it occur right away. If you're having difficulty I'd suggest contacting the CS Agent and have them change it for you.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent